Summary
Overview
Work History
Education
Skills
Certification
Email Addresses
Mobile Numbers
Languages
Timeline
Generic
Govind Sodhani

Govind Sodhani

Sikar

Summary

I have done PGDBA and having more than 21 years experience in Banking and Financial Services. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Manager Branch Head

Axis Bank
Raisingnagar
01.2019 - Current
  • Conducted performance evaluations, identifying areas for improvement and implementing bespoke training programmes.
  • Led strategic planning sessions to define company vision and operational strategies, aligning team efforts with corporate objectives.
  • Managed budgets and financial planning, achieving cost savings without compromising on quality.
  • Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
  • Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
  • Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
  • Conducted risk assessments, mitigating potential issues before they impacted business operations.
  • Collaborated with sales and marketing teams to align operational capabilities with customer demands.
  • Analysed performance data to identify trends, making strategic decisions to boost operational success.
  • Prepared statements detailing operational detail and key performance indicators.
  • Oversaw quality control processes, maintaining high standards for all products and services.

PBA

HDFC Bank Ltd
09.2011 - 11.2019
  • Managed daily operations within the branch, overseeing staff performance and customer service standards.
  • Conducted regular audits on branch operations, identifying and rectifying discrepancies.
  • Conducted regular training sessions for staff, focusing on compliance, product knowledge, and customer handling skills.
  • Oversaw daily operations of branch, maximising efficiency and service quality to customers.
  • Addressed customer complaints with prompt resolutions, maintaining high retention rates.
  • Developed strong relationships with customers, offering personalised banking solutions to meet their unique needs.
  • Led the branch in achieving targets for business growth, customer acquisition, and retention through strategic planning.
  • Coordinated with other branches and departments to streamline processes and share best practices.
  • Monitored financial transactions, ensuring accuracy in processing and adherence to regulatory requirements.
  • Kept organisation in compliance with regulations and internal requirements.
  • Provided expert financial advice to customers, helping them make informed decisions about products and services.
  • Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
  • Managed risk assessments and compliance checks, adhering to legal and regulatory standards.
  • Analysed customer feedback to identify areas for improvement and implemented changes to boost satisfaction levels.
  • Built successful business culture focused on performance optimisation and goal attainment.

Branch Operation Head

ICICI Bank Ltd
11.2007 - 09.2011
  • Managed daily operations within the branch, overseeing staff performance and customer service standards.
  • Conducted regular audits on branch operations, identifying and rectifying discrepancies.
  • Conducted regular training sessions for staff, focusing on compliance, product knowledge, and customer handling skills.
  • Oversaw daily operations of branch, maximising efficiency and service quality to customers.
  • Addressed customer complaints with prompt resolutions, maintaining high retention rates.
  • Developed strong relationships with customers, offering personalised banking solutions to meet their unique needs.
  • Led the branch in achieving targets for business growth, customer acquisition, and retention through strategic planning.
  • Coordinated with other branches and departments to streamline processes and share best practices.
  • Maximised branch revenue by optimising operations.
  • Monitored financial transactions, ensuring accuracy in processing and adherence to regulatory requirements.
  • Provided expert financial advice to customers, helping them make informed decisions about products and services.
  • Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
  • Fostered a culture of continuous improvement, encouraging innovation and feedback from staff.

Forex Officer

UAE Exchange & Financial Service Ltd
10.2004 - 10.2007
  • Kept money safely secured locked drawers, in line with company requirements and policies.
  • Managed and monitor rates to sell, buy and order foreign currency.
  • Processed foreign currency transactions accurately, adhering to financial regulations and company policies.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.

Education

P.G.D.B.A. -

SCDL
PUNE

M.Com(ABST.) -

S. K. College, Sikar (Raj.)
Sikar, Raj.

B.Com. -

S. K. College, Sikar (Raj.)
Sikar, Raj.

10+2 -

S.D.Jain School, Sikar (Raj)
Sikar, Raj

10th -

S.D.Jain School, Sikar (Raj)
Sikar, Raj

Skills

  • 360-degree feedback implementation
  • Customer relationship management
  • Performance evaluation
  • Compliance management
  • Customer service
  • Leadership skills

Certification

  • IRDA
  • NISM-Depository Operation Module VI
  • NISM-Mutual Fund Distributors Certification Examination V

Email Addresses

  • Gsodhani@rediffmail.com
  • Sodhani.govind@gmail.com

Mobile Numbers

  • 7742666524
  • 9784302272

Languages

English
Upper Intermediate
B2
Hindi
Proficient
C2

Timeline

Senior Manager Branch Head

Axis Bank
01.2019 - Current

PBA

HDFC Bank Ltd
09.2011 - 11.2019

Branch Operation Head

ICICI Bank Ltd
11.2007 - 09.2011

Forex Officer

UAE Exchange & Financial Service Ltd
10.2004 - 10.2007

P.G.D.B.A. -

SCDL

M.Com(ABST.) -

S. K. College, Sikar (Raj.)

B.Com. -

S. K. College, Sikar (Raj.)

10+2 -

S.D.Jain School, Sikar (Raj)

10th -

S.D.Jain School, Sikar (Raj)

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Govind Sodhani