Gowdham K
VoIP Support Engineer | 3CX Deployment Specialist | Unified Communications Engineer
Chennai
Summary
Experienced professional dedicated to achieving results through skillful execution. Seeking a challenging work environment that promotes learning and growth, while making significant contributions to organizational success. Committed to surpassing expectations and eager to tackle new challenges alongside a dynamic team.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Support VoIP
Viva Communication PVT Ltd.
03.2022 - Current
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Analyze our current Telephony environment and propose, manage, and lead key improvement projects.
- Deliver related Network Engineering services associated with the planning, deployment, installation, administration and management of data and VoIP networks.
- Troubleshoots network systems when necessary and makes improvements to the network.
- Provide administrative support of installed systems/networks; assigning and controlling addresses, revising system configurations.
- Monitor network operations on a 24 x 7 x 365 basis.
Customer Support Engineer
Rashi Peripherals Pvt Ltd.
09.2021 - 03.2022
- Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
- Provide expertise on projects; designing; implementing; supporting critical networks and complex converged infrastructures.
- Diagnose and evaluate problems with content related to Video, Audio or Technical composition of media.
- Install/upgrade/maintain hardware systems and software packages related to video conferencing and other media technologies utilized.
- Knowledgeable of scheduling procedures, and able to setup, and dismantle video conferences between offices, and with external clients.
- Create documentation and manuals for supported hardware software packages as needed.
- Function as team lead and provide technical guidance and assistance to other team members and support teams.
Network Support Engineer
Nigus Systems Pvt Ltd.
06.2018 - 05.2021
- Troubleshoot VoIP network systems when necessary and makes improvements to the network.
- Provide administrative support of installed systems/networks; assigning and controlling addresses, revising system configurations.
- Provide technical assistance to resolve network and other operational issues and solving tickets.
- Perform Annual Telecommunications and Monitoring Assessment Program (TMAP) inspections.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
- Performed virtual machine provisioning, VM priority setup, and template cloning.
- Responsible for installing, configuring, and managing Voice over Internet Protocol (VoIP) systems within companies.
- Job is to define and deploy the companies' in-house IP telephone communication systems, including their software architecture and hardware components.
- Meeting with IT managers to determine the company's networking needs.
- Analyzing existing VoIP networks and computer systems.
- Developing architecture plans for voice and data services.
- Installing network hardware modules including IP and PBX communication servers.
- Analyzing and upgrading network security systems and protocols.
- Adding network users and managing company permissions.
- Optimizing network installations for future expansion.
- Training staff on network and system protocols.
Education
BE - Electrical and Electronics
PRIST-Thanjavur
H.S.C - undefined
Sri Aurobindo Vidyalaya.Mat.Hr. Sec.School
SSLC - undefined
NLC Boys Hr.Sec School
Skills
VoIP systems technical support
Additional Information
Knowledge in Office Automation, Knowledge in router and firewall configurations
Mobile Applications
- Zoiper
- Bria
- 3CX
- Cloud softphone
- VivaMeet
Phone Numbers
9632361636, 9489332990
Personal Information
- Date of Birth: 09/02/90
- Nationality: Indian
- Marital Status: Married
Accomplishments
- Collaborated with the BSNL team for the development and deployment of ATAs (Analog Telephone Adapters) under the NDMA Project
- Successfully accomplished a range of projects using 3CX Telephony solutions, delivering customized setups and configurations based on the unique requirements of various clients across different industries.
Certification
Zoom Contact Centre Deployment Advanced
Projects
VoIP based projects
• BSNL with NDMA - Analog telephone adopter with VSAT communication
• Karnataka open university- IP video conferencing solution
Done major projects in 3CX Telephony service for various customers.
• Availity India Private Limited | Bangalore - 3CX 256 SC phone system
• Warner Bros World | Abu Dhabi - 3CX phone with Elevator Emergency alert system
• Al Wakrah Sports Complex Stadium |Qatar – 3CX Phne system with Elevator Emergency alert system
• Way2Wealth | Bangalore – 3cx phone System
• Magick Woods India Headquarters | Chennai – 3CX with FXS integration
• Quest office | Mumbai – 3CX Phone system with PRI integration
• Inknow tech |Bangalore – 3CX phone system PRI Integration
• Intellipaat |Bangalore – 3CX phone system with PRI and Firewall integration
• Radisys | Bangalore – 3cx phone system integration with Avaya phone system
• Etc.,
Networking based projects
• SFO hotel | Bangalore – Sophos new fire wall installation
• Doc90 Solutions Private Limited | Bangalore – Sophos new fire wall installation
• Willow TV | Bangalore – Sophos fire wall replace from Cyberoam configured basics
• ACT | Bangalore – Sophos fire wall replace from Cyberoam and configured basics
• Amsha | Bangalore – Sophos new fire wall installation
Projects under my supervision
VoIP based projects
• Marina Gate | UAE – 3CX phone system with Elevator Emergency alert system
• Jumeirah Living Marina Gate | UAE – 3CX phone system with Elevator Emergency alert system
• Sonus Networks | Bangalore – 3cx phone system integration with SBC trunk
Timeline
Zoom Contact Centre Deployment Advanced
05-2025
Support VoIP
Viva Communication PVT Ltd.
03.2022 - Current
Customer Support Engineer
Rashi Peripherals Pvt Ltd.
09.2021 - 03.2022
Network Support Engineer
Nigus Systems Pvt Ltd.
06.2018 - 05.2021
H.S.C - undefined
Sri Aurobindo Vidyalaya.Mat.Hr. Sec.School
SSLC - undefined
NLC Boys Hr.Sec School
BE - Electrical and Electronics
PRIST-Thanjavur
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