Vinay Begur Munegowda

• NBN services (FTTP/FTTC/FTTN/FTTB/HFC and FW via Vocus)
• Rovided Voice services via national Mirta PABX cluster (this is based on Asterisk)
• Ew Mobile voice and data services (Via 2SG backend)
• Rovided technical support to existing NBN, Voice and Mobile Customers
• Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance
• Develop and direct software system testing and validation procedures, programming, and documentation
• Consult with customers about VOIP system design and maintenance
• Wire shrak to access the VOIP calls and to perform the analysis based on the customer requirements
• Opeartions using VOIP supported protocols like SIP,ISUP and RTP
• Implement or perform preventive maintenance, backup, or recovery procedures
• Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases
• Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems
• Monitor and analyze system performance, such as network traffic, security, and capacity
• Document technical specifications and operating standards for telecommunications equipment
• Use computers for various applications, such as database management or word processing.

Appointed as a Customer Service Representative with the multinational hospitality and
management industry.
Promoted as an Operations Manager in handling three stores where key
responsibilities were to Roster staff, Manage staff, interacting with customers,
evaluating cash registers.
Supervise the work of office, administrative, or customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures, correcting errors or
problems.