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GOWRI SANKAR M
Assistant Store Manager
Puducherry,PY
Summary
Dynamic and results-driven professional with extensive experience at Caratlane Trading Pvt Ltd, excelling in customer relations and stock management. Proven track record of enhancing customer satisfaction and streamlining store operations. Adept at problem-solving and multitasking, consistently achieving sales targets while fostering a positive shopping experience.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Assistant Store Manager
Caratlane Trading Pvt Ltd
Puducherry, India
04.2025 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Jewelry Consultant
CaratLane Trading Pvt Ltd
Puducherry, India
02.2023 - 04.2025
- Increased repeat business by developing rapport with clients and following up on past purchases to offer services.
- Conducted thorough inventory management to ensure optimal stock levels at all times for popular items.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Collaborated with team members to achieve collective sales targets and maintain a positive work environment.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Monitored and replenished display inventory and restructured according to available stock.
Sales Associate
Swiss Time House (1946 )
Puducherry, India
06.2022 - 02.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
Senior Cashier
Life Style International ( Max Division)
Puducherry, India
01.2021 - 06.2022
- Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
- Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
- Facilitated smooth shift transitions through clear communication of outstanding tasks and responsibilities.
- Assisted in training new cashiers, resulting in a more efficient and knowledgeable workforce.
Customer Relationship Executive
Lifestyle International Private ( Max Division)
Puducherry, India
01.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
BBA - General Studies
Alagappa University ( Distance Education)
Puducherry, India 04.2001 -
HSC -
VET Higher Sec School
Virudhachallm 04.2001 -
SSLC -
Little Flower Hr Sec School
Kumbakonam, India 04.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Store operations
Problem-solving
Operations
Issue resolution
Multitasking Abilities
Time management abilities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved VM Champ through effectively helping with VM Excellence.
- Achieved OCG Score by 100 by completing Internal document maintain with accuracy and efficiency.
- Supervised team of 8 staff members.
Certification
[Best Jewellery Consultant], [Caratlane Trading Pvt Ltd]
Interests
Shuttle
Hiking
Timeline
Assistant Store Manager
Caratlane Trading Pvt Ltd
04.2025 - Current
VM Excellence In Caratlane Trading Pvt Ltd (Mar-24 to Apr-25)
03-2024
[Best Jewellery Consultant], [Caratlane Trading Pvt Ltd]
12-2023
Jewelry Consultant
CaratLane Trading Pvt Ltd
02.2023 - 04.2025
Sales Associate
Swiss Time House (1946 )
06.2022 - 02.2023
Senior Cashier
Life Style International ( Max Division)
01.2021 - 06.2022
Customer Relationship Executive
Lifestyle International Private ( Max Division)
01.2020 - 01.2021
BBA - General Studies
Alagappa University ( Distance Education)
04.2001 -
HSC -
VET Higher Sec School
04.2001 -
SSLC -
Little Flower Hr Sec School
04.2001 -