Gowrishankar S D

Client - CITI.

• Period-, Managing the day to day processing in both Chennai and Mumbai Syndication Loans.
• Handling Approvals Resolving queries and Escalations.
• Handling the workflow tools like GLDC, TLM, and Cash breaks Manager.
• Managing the KPIs, KRIs and monthly SMR.
• Training the New member of LPG.
• Monitor track and review performance n the team members.
• Sharing the feedback about team performance in the team meeting.
• Conducting Dashboard calls with client to review weekly performance in Critical KPIs.
• Compiling critical metrics for MIS reporting which is disseminated to top management (on shore/off shore).
• Providing regular updates on all the deliverables especially Projects/KPI/SLA related one.
• Conducting quarterly reviews and sharing the feedback of the team members.

• Managed schedules, accepted time off requests and found coverage for short shifts.
• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
• Tracked receipts, employee hours and inventory movements.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Instructed junior team members on protocols and procedures of each station to maximize contributions.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Handling escalation emails/calls and prioritizing the important queries from both internal & external clients.

• Handling loan syndication administrative agent/investor activities of Citibank with It’s counterparts across the globe.
• Being a part of CITI Loan Processing group, and pioneering Secondary Loan Trading process migration from CITI London to WIPRO Chennai.
• Speared heading weekly call with clients and discuss on process improvement Projects.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
• Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
• Validating payment instructions and approving payments greater than USD10MM.
• Generating Daily and Weekly MIS, Updating KPI and SLA Reports for higher management.
• Validate and authorizing trade settlements and loan rollovers.
• Prepared SOP’s for newly migrated process and periodical review-update-sign off for the same.

• Part of pilot project of Citibank Investment Banking operations - Loan Processing Group
• One of the Key Person in migration of the Secondary Loan Trading Process UK.
• Handled the team during Team Leads absence.
• Won the Star of Quarter Award for the month of March 2012.
• Contributed to achievement of milestone of
• Provided Outstanding contribution in cleaning up the cash breaks within two weeks from the migration which initially pending with London team.
• Won 4 Times STAR of the week Award for various initiatives taken in the process.
• Received various appreciation mails from the Client for the Job done in stipulated time.
• Trained the new joiners on the multiple queues and thereby ensuring that there are no knowledge gaps.
• Monitoring the STP fail queue diligently thereby ensuring that there is nothing pending during the month end.
• Handled/Resolved intricate queries raised by the Team.
• Created trade check list for the benefit of the team and same got approved by the client.