Gowtam Nookala
Cloud Solutions Architect
Hyderabad,Telangana
Summary
PROFILE SUMMARY A technically competent IT Technology Professional with 19+ Years of experience in Pre-sales, Cloud, Solutions Architecture, Infrastructure Management, Operations, Sales and Delivery. Customer-focused senior technology professional along with leadership experience. Broad thinker, ability to wear many hats, learn quickly and pivot when needed. Strong management, leadership, and cross-group collaboration skills. Experience in working with global clients in multiple domains
Overview
19
19
years of professional experience
3
3
years of post-secondary education
10
10
Certifications
Work History
Associate Director
Cigniti Technologies Ltd
Hyderabad
05.2021 - 06.2023
- As a Pre-Sales and Cloud Solutions Architect at Cigniti, I was responsible for Presales & solutioning, and Cloud & DevOps practice development
- Participated in several bid activities and RFP/RFQ/RFI’s
- Supported Sales by sharing collaterals, joining customer calls and liaise with customer
- Develop collaterals and deep dive decks in Cloud, DevOps and Infrastructure
- Established partnerships with leading Cloud OEM’s and & niche players
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Cloud Solutions Architect
Happiest Minds Technologies Ltd.
Bangalore
04.2013 - 04.2021
- As a Cloud Solutions Architect, I was part of the deal team from bidding to win and implement the ‘Digital Sky’ platform, prestigious deal for Happiest Minds in Drone technology from Govt. of India
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
- Collaborated with Development and operations teams consisting of 30+ members including Technology Architects, Testing Architects, Engineering, DevOps, and Helpdesk
- Worked on multiple Cloud migration engagements as implementation specialist and consultant defining architecture for both hybrid and non-hybrid cloud solutions. Provided HLD and LLD
- Successfully handled crisis situations like Ransomware attacks at two client locations restoring the environments
- Deployed Managed backup service for a HR & Payroll client with operations in 120+ countries. Upgraded SC DPM at global data centers and local offices
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Developed Transition & Transformation Plan with key milestones in planning, execution, monitor & control. Tracking client on-boarding as per SOW, and arranging KT for respective Tower Lead
- Completed Service Transition for various clients for managed services and stabilize operations
- Led technical bridges, providing RCA for permanent fixes and creating standard documents to ease for training the team
- Supported in pre-sales and participated in Technical Customer presentations
- Collaborated with resources of multiple technology towers (Network/EUC/Security/Backup /Service Desk)
Windows Systems Engineer
IPSoft
Bengaluru
04.2009 - 04.2013
- Provide Operational leadership of key, high-profile customer accounts in US & EU regions such as BT, Colt, Cisco, EMAP, Emirates, Tyco, GroupM, Tyco, Autodesk, Genworth, Gentiva, ComCast
- Worked as SPOC for clients such as Tyco, TFFS to understand the business requirement of partners and their end stakeholders
- Liaising & coordinating with cross-functional and cross-geography teams to achieve strategic objectives
- Worked as a Shift lead, handling escalations and mentor team supporting global clients
- Worked a several technologies Windows, AD, Exchange, Hardware, Backup, Vmware
- Consistently achieved high QoS
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Associate Engineer
Cognizant Technology Solutions
Hyderabad
06.2006 - 04.2009
- Engaged in Infrastructure Administration with Microsoft AD, Exchange, IIS, SharePoint, ISA, Backup and Patching
- Performed regular Datacenter maintenance activities
- Migrated Infrastructure and Applications from one DC to another
- Provided Blackberry support to VIP users
- Managed Service Desk & Desk Side, maintained SLA's, FCR, ASA's per OLA’s
- Managed incidents and participated in resource management and security audits.
- Participated in DR tests
- Acted as a SPOC for all BPO clients
- Played a role of Knowledge champion by conducting Knowledge Sharing Sessions and documenting in SharePoint
- Recruited and mentored 20+ junior engineers.
Computer Officer
Corporation Bank
Mangalore
03.2004 - 05.2006
- Datacenter support at IT Division Head office for Windows, Active Directory, MS Exchange, Networking
- Patching Servers and Desktops with OS and security updates using WSUS and SUS
- Supporting bank employees with issues related to Email, Outlook, Desktop and Endpoint security
- Train and support Zonal IT officers regarding messaging administration, AntiVirus and Patching
- Handle compliance issues with government agencies like RBI, IDRBT
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
EServiceOfficer
Knoah Solutions
Hyderabad
01.2003 - 11.2003
- Provided Technical support to customers of an US based ISP
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
Education
MCA - Computer Applications
College of Engineering, Andhra University
Visakhapatnam 10.1997 - 04.2000
Skills
Pre-Sales & Solutioning
On-prem, Cloud and DevOps Infrastructure Solutions
Datacenter migrations and Application Modernization
High Availability and Disaster Recovery solutions
Practice Building: Strategy, Target market, Partnerships, Hiring, Create collaterals & build competencies
Virtualization: Hyper-V, VMWare ESX/ESXi, vCenter ServerCertification
Symantec NetBackup, Backup Exec, System Center DPM
Accomplishments
- Established and developed Cloud and DevOps practice. Achieved Partnership status for Cigniti with AWS and Azure
- Happiest Minds: Won the prestigious 'Digitial Sky' Tender from Govt. of India to develop a Drone regulatory platform
- IPsoft: Part of the support team for London Olympics in 2012
- Cognizant: Successfully migrated Datacenters; Awarded MVP award.
- Corporation Bank: Successfully migrated MS Exchange from 5.5 to 2003 and Network links from VSAT to WAN reducing the latency and saving costs.
- Secured 58th rank in statewide MCA entrance exam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Director
Cigniti Technologies Ltd
05.2021 - 06.2023
Cloud Solutions Architect
Happiest Minds Technologies Ltd.
04.2013 - 04.2021
Windows Systems Engineer
IPSoft
04.2009 - 04.2013
Associate Engineer
Cognizant Technology Solutions
06.2006 - 04.2009
Computer Officer
Corporation Bank
03.2004 - 05.2006
EServiceOfficer
Knoah Solutions
01.2003 - 11.2003
MCA - Computer Applications
College of Engineering, Andhra University
10.1997 - 04.2000