Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
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Gowtam Nookala

Gowtam Nookala

Cloud Solutions Architect
Hyderabad,Telangana

Summary

PROFILE SUMMARY A technically competent IT Technology Professional with 19+ Years of experience in Pre-sales, Cloud, Solutions Architecture, Infrastructure Management, Operations, Sales and Delivery. Customer-focused senior technology professional along with leadership experience. Broad thinker, ability to wear many hats, learn quickly and pivot when needed. Strong management, leadership, and cross-group collaboration skills. Experience in working with global clients in multiple domains

Overview

19
19
years of professional experience
3
3
years of post-secondary education
10
10
Certifications

Work History

Associate Director

Cigniti Technologies Ltd
Hyderabad
05.2021 - 06.2023
  • As a Pre-Sales and Cloud Solutions Architect at Cigniti, I was responsible for Presales & solutioning, and Cloud & DevOps practice development
  • Participated in several bid activities and RFP/RFQ/RFI’s
  • Supported Sales by sharing collaterals, joining customer calls and liaise with customer
  • Develop collaterals and deep dive decks in Cloud, DevOps and Infrastructure
  • Established partnerships with leading Cloud OEM’s and & niche players
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Cloud Solutions Architect

Happiest Minds Technologies Ltd.
Bangalore
04.2013 - 04.2021
  • As a Cloud Solutions Architect, I was part of the deal team from bidding to win and implement the ‘Digital Sky’ platform, prestigious deal for Happiest Minds in Drone technology from Govt. of India
  • Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
  • Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
  • Collaborated with Development and operations teams consisting of 30+ members including Technology Architects, Testing Architects, Engineering, DevOps, and Helpdesk
  • Worked on multiple Cloud migration engagements as implementation specialist and consultant defining architecture for both hybrid and non-hybrid cloud solutions. Provided HLD and LLD
  • Successfully handled crisis situations like Ransomware attacks at two client locations restoring the environments
  • Deployed Managed backup service for a HR & Payroll client with operations in 120+ countries. Upgraded SC DPM at global data centers and local offices
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Developed Transition & Transformation Plan with key milestones in planning, execution, monitor & control. Tracking client on-boarding as per SOW, and arranging KT for respective Tower Lead
  • Completed Service Transition for various clients for managed services and stabilize operations
  • Led technical bridges, providing RCA for permanent fixes and creating standard documents to ease for training the team
  • Supported in pre-sales and participated in Technical Customer presentations
  • Collaborated with resources of multiple technology towers (Network/EUC/Security/Backup /Service Desk)

Windows Systems Engineer

IPSoft
Bengaluru
04.2009 - 04.2013
  • Provide Operational leadership of key, high-profile customer accounts in US & EU regions such as BT, Colt, Cisco, EMAP, Emirates, Tyco, GroupM, Tyco, Autodesk, Genworth, Gentiva, ComCast
  • Worked as SPOC for clients such as Tyco, TFFS to understand the business requirement of partners and their end stakeholders
  • Liaising & coordinating with cross-functional and cross-geography teams to achieve strategic objectives
  • Worked as a Shift lead, handling escalations and mentor team supporting global clients
  • Worked a several technologies Windows, AD, Exchange, Hardware, Backup, Vmware
  • Consistently achieved high QoS
  • Developed strong communication and organizational skills through working on group projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.

Associate Engineer

Cognizant Technology Solutions
Hyderabad
06.2006 - 04.2009
  • Engaged in Infrastructure Administration with Microsoft AD, Exchange, IIS, SharePoint, ISA, Backup and Patching
  • Performed regular Datacenter maintenance activities
  • Migrated Infrastructure and Applications from one DC to another
  • Provided Blackberry support to VIP users
  • Managed Service Desk & Desk Side, maintained SLA's, FCR, ASA's per OLA’s
  • Managed incidents and participated in resource management and security audits.
  • Participated in DR tests
  • Acted as a SPOC for all BPO clients
  • Played a role of Knowledge champion by conducting Knowledge Sharing Sessions and documenting in SharePoint
  • Recruited and mentored 20+ junior engineers.

Computer Officer

Corporation Bank
Mangalore
03.2004 - 05.2006
  • Datacenter support at IT Division Head office for Windows, Active Directory, MS Exchange, Networking
  • Patching Servers and Desktops with OS and security updates using WSUS and SUS
  • Supporting bank employees with issues related to Email, Outlook, Desktop and Endpoint security
  • Train and support Zonal IT officers regarding messaging administration, AntiVirus and Patching
  • Handle compliance issues with government agencies like RBI, IDRBT
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

EServiceOfficer

Knoah Solutions
Hyderabad
01.2003 - 11.2003
  • Provided Technical support to customers of an US based ISP
  • Learned and adapted quickly to new technology and software applications.
  • Identified issues, analyzed information and provided solutions to problems.

Education

MCA - Computer Applications

College of Engineering, Andhra University
Visakhapatnam
10.1997 - 04.2000

Skills

Pre-Sales & Solutioning

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Certification

Symantec NetBackup, Backup Exec, System Center DPM

Accomplishments

  • Established and developed Cloud and DevOps practice. Achieved Partnership status for Cigniti with AWS and Azure
  • Happiest Minds: Won the prestigious 'Digitial Sky' Tender from Govt. of India to develop a Drone regulatory platform
  • IPsoft: Part of the support team for London Olympics in 2012
  • Cognizant: Successfully migrated Datacenters; Awarded MVP award.
  • Corporation Bank: Successfully migrated MS Exchange from 5.5 to 2003 and Network links from VSAT to WAN reducing the latency and saving costs.
  • Secured 58th rank in statewide MCA entrance exam



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Associate Director

Cigniti Technologies Ltd
05.2021 - 06.2023

Cloud Solutions Architect

Happiest Minds Technologies Ltd.
04.2013 - 04.2021

Windows Systems Engineer

IPSoft
04.2009 - 04.2013

Associate Engineer

Cognizant Technology Solutions
06.2006 - 04.2009

Computer Officer

Corporation Bank
03.2004 - 05.2006

EServiceOfficer

Knoah Solutions
01.2003 - 11.2003

MCA - Computer Applications

College of Engineering, Andhra University
10.1997 - 04.2000

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Gowtam NookalaCloud Solutions Architect