Gowtham G

CLIENT ON-BOARDING (Start and manage my banking relationship)

• Conducted client onboarding process for business banking customers to ensure compliance with applicable regulations and company policies.
• Performed due diligence reviews of customer data to ensure compliance with KYC regulations.
• Identified customer risk levels based on established criteria.
• Verified customer's business using public records, financial databases, and other resources.
• Collected and reviewed data to identify potential compliance issues requiring further review.
• Ensured that all client-related documents are properly stored according to company policy.
• Resolved customer queries related to business account opening requirements in a timely manner.
• Adhered to deadlines in optimizing regulatory and operational performance.

WEBCHAT - Retail Banking

• Provided timely response to webchat inquiries from retail banking customers.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Ensured quality assurance standards are met when interacting with customers.
• Identified needs of customers promptly and efficiently.
• Provided training sessions for new employees at the SME.
• Developed effective communication channels between internal departments at the SME.
• Identified areas of improvement in operational processes and procedures within SME.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.