Gowtham Kathiresan
Program Manager II
Chennai
Summary
Dynamic program management professional with a proven track record of leading cross-functional teams to drive project success. Expertise in strategic planning, project management, and resource allocation ensures efficient execution and delivery of initiatives. Recognized for adaptability and problem-solving skills, fostering collaboration that consistently achieves outstanding results. Proficient in optimizing processes and aligning initiatives with business objectives to enhance overall performance and drive growth.
Overview
15
15
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Program Manager II
Amazon
01.2025 - Current
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Implemented automation for enhanced project tracking, reporting, and information sharing among team members.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
Operations Manager II
Amazon
01.2023 - 12.2024
- Manage Operations Managers, Team Leads, SMEs, Business Analysts, Research Analysts, and Automation Experts, and ensure that the organization meets business and operations goals.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Manager
Amazon
01.2021 - 12.2022
- Responsible for meeting operational and business goals by leading a team and planning capacity through forecasting.
- Work with various internal teams (e.g., supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect catalog management workflows.
- Formulate, implement, and track the career path and Individual Development Plans of each member of the team, including Team Leads and SMEs.
Team Lead
Amazon
04.2019 - 12.2020
- Responsible for communication and progress updates on multiple projects, assessing performance against goals and realign internal/external stakeholders on project deliverables
- Metrics Management through regular reviews and delivering specific metric goals against targets
- Manage individual and team performance expectations and goals; provide individual coaching feedback sessions; maintaining and improving quality and throughput
Process Lead
Amazon
09.2017 - 03.2019
- Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
- Dive deep and understand the needs of a customer segment, and their relevant upstream systems and processes
- Use data analysis to identify gaps, prioritize them for technology and automation teams, recommend solutions and drive consensus on strategic inter-functional business decisions
Process Specialist
Amazon
01.2016 - 08.2017
- Focus on the execution and operational aspects of critical work involved for Amazon customers
- Root cause analysis of issues, opportunities affecting the business
- Expertise in process optimization and systems thinking
Quality Analyst
McKinsey & Company
10.2014 - 10.2015
- Conduct daily audits on processes and provide detailed feedback
- Monitor and report quality metrics, deep dive and identify trends/root causes
- Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership
Process Associate
Amazon
10.2011 - 09.2014
- Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per standards
- Maintain records by updating trackers to reflect work done
- Interact with Amazon internal customers worldwide with the support of Lead or Manager
Customer Service Assistant
Jet Airways
06.2010 - 08.2011
- Maintain records by updating trackers to reflect work done Checking passengers for flights
- Manning the arrival and departure gates; loading and unloading cargo and luggage to and from the plane
- Helping passengers and the flight crew to get on and off the plane by arranging the coaches and cabs
Education
Bachelor of Science - Geography & Tourism Management
04.2001 -
- Class: First
- GPA: CGPA: 4.87
- OWPM: 68.4%
Higher Secondary School - Commerce & Computer Science
04.2001 -
- Class: First
- GPA Percentage: 74
- Marks: 888
Skills
Program leadership
Certification
Lean Six Sigma, Green Belt
References
- Shriram A - Program Manager III - aravams@amazon.com
- Saravana Hari CR - Program Manager III - sudhanss@amazon.com
Timeline
Program Manager II - Amazon
01.2025 - Current
Lean Six Sigma, Green Belt
10-2024
Operations Manager II - Amazon
01.2023 - 12.2024
Operations Manager - Amazon
01.2021 - 12.2022
Amazon Mentor
03-2020
Making Great Hiring Decisions
05-2019
Team Lead - Amazon
04.2019 - 12.2020
Process Trainer
03-2018
Process Lead - Amazon
09.2017 - 03.2019
Process Specialist - Amazon
01.2016 - 08.2017
Quality Analyst - McKinsey & Company
10.2014 - 10.2015
Process Associate - Amazon
10.2011 - 09.2014
Customer Service Assistant - Jet Airways
06.2010 - 08.2011
Madras Christian College - Bachelor of Science, Geography & Tourism Management
04.2001 -
The Ashram - Higher Secondary School, Commerce & Computer Science
04.2001 -
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