Hi, I’m
Gowtham Kumar
Hyderabad
Summary
Senior Business Analyst with extensive experience at Regalix, specializing in data visualization and analysis. Successfully migrated reports to Google Data Studio, enhancing decision-making processes. Proficient in SQL and skilled in fostering collaboration across teams to drive operational efficiency and meet service level agreements.
Overview
14
years of professional experience
Work History
Regalix
Senior Business Analyst
03.2025 - Current
Job overview
- Managing the Headcount file - Keeping the track of the New Hires, Exit employees, Role Changes.
- Generating Attrition report with MTD & YTD.
- Consolidating and publishing the required data with Concerned team to release the Scorecard for Sellers and Support team.
- Migrating reports to the Looker studio from Google sheets.
- Working on the Weekly Business Review (WBR), Monthly Business Review (MBR) and Quarterly Business Review (QBR).
- Working on Client and Management Adhocs.
- Working on Shrinkage report and keep them updated to manage and meet the SLA.
Accenture India pvt ltd
Workforce Management Analyst (CL 11)
02.2022 - 04.2024
Job overview
- Corely working on the Weekly Business Review (WBR), Monthly Business Review (MBR) and Quarterly Business Review (QBR).
- Sharing Daily Utilization, AHT, TAT and Productivity reports. Provided in-depth analysis to the management team.
- Sharing the Attendance and schedule deviation reports to the Operations team.
- Managing the Headcount file - Keeping the track of the New Hires, Exit employees, Role Changes.
- Working closely with management to offer overtime or surplus based on service level projections.
- Reviewing agent login/logout times and adherence to breaks.
- Migrating reports to the Looker studio from Google sheets.
- Generating Attrition report with MTD & YTD.
- Consolidating and publishing the required data with Concerned team to release the Scorecard for Agents and Team Leads.
- Coordinating with Leadership team to provide the required details to Leadership Team to help them take decisions on Innovation and Financials standpoint of the deal.
Genpact
Process Developer
09.2019 - 02.2022
Job overview
- Working on Agent Evaluation System which helps Agents to get incentive apart from their salary, for 2000 employees based on multiple Structure, successfully publishing this from 2 years.
- Support global stake holders by producing daily performance and productive reports, information generation, communication, problem identification and help in the process of decision making, ensuring that the organization is managed in better and more efficient way.
- Worked closely with management to offer overtime or surplus based on service level projections.
- Provided in-depth analysis and daily reports to the management team on trends.
- Assess Key failure points in the system, creating corrective action (both temporary and permanent) and setting up SOP's to permanently address the problem.
- Migrating the Excel reports to Microsoft Power BI service (SaaS) and publishing the same to Operation Managers.
- Creating the multiple dashboards for better Overview of the SLA metrics.
- Schedule data refreshes to keep reports up-to-date.
Mphasis India Ltd
Senior Transaction Processing Officer
12.2014 - 09.2019
Job overview
- Creating Insurance policies to the clients based on the requirements.
- Renewal the policies once the time period is about close for Active policies.
- Responsible for creating the Site wise Quality reports, Utilization, AHT reports.
- Generating Weekly Business Review, Monthly Business Review and Quaterly Business Review reports.
- Managing the Headcount file with the latest data to match the Company records.
Infosys BPO Ltd
Senior MIS Executive
02.2012 - 03.2014
Job overview
- Working on Agent Evaluation System which helps Agents to get incentive apart from their salary, for 2000 employees based on multiple Structure, successfully published this over 2 years.
- Coordinating with the Training team & Initiating the Id creation for new hires across multiple sites.
- Importing and preparing the data as per user (Client / Operational Management) requirement.
- Working with operations and support team to ensure smooth transaction of production.
- Translating number into meaningful facts for business to help them make better decisions.
Education
Sri Krishnadevaraya University
B.Sc from Computers
01.2011
Skills
- Google Data Studio
- Google Sheets
- MS Office
- Extract Transform Load
- Microsoft Power Bi
- Power Query
- Data Visualization
- Data Cleansing
- Dashboards
- Data Analysis
- SQL
Languages
- Telugu
- English
- Hindi
Timeline
Senior Business Analyst
Regalix
03.2025 - Current
Workforce Management Analyst (CL 11)
Accenture India pvt ltd
02.2022 - 04.2024
Process Developer
Genpact
09.2019 - 02.2022
Senior Transaction Processing Officer
Mphasis India Ltd
12.2014 - 09.2019
Senior MIS Executive
Infosys BPO Ltd
02.2012 - 03.2014
Sri Krishnadevaraya University
B.Sc from Computers