Orvakanti Devakiran
Senior Business Analyst
Bengaluru
Summary
Business Analyst professional with a proven track record at Salesforce, leveraging data visualization and stakeholder management to drive strategic decision-making. I enhanced cross-functional collaboration and improved workflows, tackling complex challenges in account creation and routing to support business objectives.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Senior Business Analyst
Salesforce
Bengaluru
01.2022 - Current
- Applied analytical tools and techniques to interpret Salesforce CRM data, enabling data-driven decision-making for account creation and routing.
Developed dashboards and reports to track key metrics, such as account activities, opportunities, and product alignment, which supported strategic business goals. - Strengthened cross-functional collaboration by effectively communicating with stakeholders, strategy partners, and team members to address challenges in account creation and routing.
- Tackled challenges like data discrepancies, routing issues, and process inefficiencies by researching alternative solutions, escalating to relevant stakeholders, and improving workflows.
Senior Cloud Escalation Engineer
DellEMC
Hyderabad
12.2015 - 01.2019
- Escalation Lead Engineer of System Software for EMCCloudArray Global Support Teams-Cloud Storage Gateway Appliance, formerly of TwinStrata, Inc. (acquired by EMC July, 2014)
- Collaborated with product development teams to provide feedback on software bugs and potential improvements.
- Streamlined communication between support teams, resulting in improved collaboration and faster resolution times.
- Enhanced customer satisfaction by promptly addressing and resolving escalated technical issues.
- Leveraged root-cause analysis techniques for identifying underlying issues, enabling long-term improvements to product stability.
Assistant Professor
Vishwam Engineering College
Madanapalle
12.2011 - 06.2014
- Created materials and exercises to illustrate application of course concepts.
- Mentored students and communicated internship and employment opportunities.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
Education
Master of Science - Computer Science And Engineering
Madanapalle Institute of Science & Technology
Madanapalle, India 11.2010 - 12.2012
Skills
Certification
Business Analytics & Digital Media, Indian School of Business, Courseera
Timeline
Senior Business Analyst
Salesforce
01.2022 - Current
Business Analytics & Digital Media, Indian School of Business, Courseera
12-2021
SQL For Data Science, University of California-Courseera
12-2021
Senior Cloud Escalation Engineer
DellEMC
12.2015 - 01.2019
Assistant Professor
Vishwam Engineering College
12.2011 - 06.2014
Master of Science - Computer Science And Engineering
Madanapalle Institute of Science & Technology
11.2010 - 12.2012
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