Pandiayarajan Kannan
Pudukkottai
Summary
Dynamic customer service professional with a proven track record at Aanush Express, excelling in call handling and active listening. Skilled in data entry and adept at resolving complex inquiries, ensuring high customer satisfaction. Committed to delivering exceptional service while leveraging technical skills in HTML and JavaScript to enhance operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Representative
Aanush Express
Chennai
01.2024 - Current
- Serve as the primary point of contact for customers, addressing inquiries regarding international courier services, shipping rates, and delivery options.
- Assist customers with booking, tracking, and managing shipments, ensuring timely delivery and resolution of any issues.
- Provide information on customs requirements, prohibited items, and international shipping regulations.
- Address and resolve customer complaints, providing effective solutions and ensuring customer satisfaction.
Process Executive
Vision Global
Coimbatore
08.2021 - 11.2023
- Accurately enter large volumes of data into various databases and systems as per client specifications.
- Maintain and update data records, ensuring information is correct and up-to-date.
- Verify data for accuracy and completeness, performing necessary checks to minimize errors.
- Prioritize tasks and manage time effectively to meet service level agreements (SLAs).
Office Executive
RSM Auto cast
Coimbatore
08.2019 - 06.2021
- Maintain and organize gate entry logs for both incoming and outgoing shipments.
- Verify and check the necessary documents for goods movement, including delivery notes, receipts, and purchase orders.
- Prepare reports for goods received and dispatched, ensuring all entries are accurately documented and stored.
- Ensure compliance with internal and external regulations through accurate record maintenance.
Education
Bachelor of Science - Computer Science
Ganesar College Of Arts And Science
Ponnamaravathi05-2019
High School Diploma -
St James Hr Sec School
Palakurichi05-2016
Skills
- Data entry
- Call handling
- Active listening
- HTML coding
- React framework
- JavaScript
- Adobe Photoshop
- Graphic design
- MS office
- Customer service
Certification
- Python Full Stack Developer
- Graphic Designer
Timeline
Customer Representative
Aanush Express
01.2024 - Current
Process Executive
Vision Global
08.2021 - 11.2023
Office Executive
RSM Auto cast
08.2019 - 06.2021
Bachelor of Science - Computer Science
Ganesar College Of Arts And Science
High School Diploma -
St James Hr Sec School
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