GOWTHAM V
Chennai
Summary
Dynamic Sales Manager with a proven track record at HDFC LIFE, excelling in sales strategy and team leadership. Spearheaded initiatives that drove significant market expansion and enhanced customer engagement. Adept at performance reporting and relationship building, consistently achieving revenue objectives while fostering team development.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Sales Manager
HDFC LIFE
Chennai
09.2018 - 04.2026
- Led team to promote insurance products and increase customer engagement.
- Developed training programs for new sales representatives and existing staff.
- Analyzed market trends to identify opportunities for product positioning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Supported sales team members to drive growth and development.
Customer Support Consultant
Sutherland global services
Chennai
04.2015 - 09.2018
- Provided exceptional customer support through multiple communication channels.
- Resolved customer inquiries efficiently and effectively using CRM software.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements.
- Identified customer needs, answered inquiries, and resolved complaints in a timely manner.
- Performed follow-up calls after issue resolution to ensure customer satisfaction was achieved.
Education
MBA - HR AND OPERATION MANAGEMENT
SRM
CHENNAI , India 04.2013 - 04.2017
Bachelor of Science - Computer Science
JAIRAM COLLEGE OF ARTS AND SCIENCE
SALEM, India 04.2012 - 02.2015
ST.JOHNS
SALEMSkills
- Sales strategy
- Market analysis
- Customer engagement
- Performance reporting
- Team leadership
- Sales team training
- Business planning
- Market intelligence
- Relationship building
- New business development
Languages
English
Advanced (C1)
C1
Timeline
Sales Manager
HDFC LIFE
09.2018 - 04.2026
Customer Support Consultant
Sutherland global services
04.2015 - 09.2018
MBA - HR AND OPERATION MANAGEMENT
SRM
04.2013 - 04.2017
Bachelor of Science - Computer Science
JAIRAM COLLEGE OF ARTS AND SCIENCE
04.2012 - 02.2015
ST.JOHNS