Gowthami Selvam
Personal Secretary
Chennai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Personal Secretary
7 Stones Digital
01.2017 - 12.2023
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported executives in achieving their business goals through meticulous research and data analysis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained executive''s calendar, coordinating meetings and events for optimal time management.
- Managed travel arrangements, resulting in cost savings and well-organized itineraries.
- Contributed to a positive work environment by offering assistance to colleagues when needed.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Handled confidential information with discretion, maintaining trust among high-profile clientele.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Oversaw document formatting standards for consistency across all internal materials.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Associate Special Projects
VNC Group
09.2016 - 12.2016
- Responsible for creating and maintaining a company's presence on social media sites, which included Facebook, Twitter, Instagram and LinkedIn, as well as any company blogs.
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence , brand awareness, and website or social media traffic.
- Planned and instituted social media marketing plan for VNC Group.
- Drafted and managed print, online and social media communications designed to promote company brand, image and values.
- Wrote off-site SEO content such as press releases, guest blog posts and informational articles. Provided feedback to all departments on brand consistency in outbound communications.
- Established and maintained external communications calendar, and managed scheduled assignments.
Social Media Analyst
Saara Medical Solutions
02.2016 - 08.2016
- Analyzed and reported social media and online marketing campaign results.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Created social media content with consistent content and tone.
- Maintained the company's social media presence by posting messages, answering posts and monitoring responses.
- Developed ROI-driven online and social media strategies.
- Strategized social media campaigns for clients, which helped them to meet goals and reach untapped potential customers.
- Generated interest for new and upcoming medical product for burn victims by managing social media accounts.
- Tracked and analyzed social media and online marketing initiatives.
Education
Master of Science - Media Sciences
Anna University
Chennai, India 04.2001 -
Skills
Editing and proofreading
Records Management
Employee Communications
Account Investigation
Effective Communication
Team Collaboration
Appointment Coordination
Interpersonal Communication
Administrative Support
Meeting Note Taking
Time management abilities
Document and File Management
Spreadsheet Management
Timeline
Personal Secretary
7 Stones Digital
01.2017 - 12.2023
Associate Special Projects
VNC Group
09.2016 - 12.2016
Social Media Analyst
Saara Medical Solutions
02.2016 - 08.2016
Master of Science - Media Sciences
Anna University
04.2001 -