Gowthami Selvam
Personal Secretary
Chennai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Personal Secretary
7 Stones Digital
01.2017 - 12.2023
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported executives in achieving their business goals through meticulous research and data analysis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained executive''s calendar, coordinating meetings and events for optimal time management.
- Managed travel arrangements, resulting in cost savings and well-organized itineraries.
- Contributed to a positive work environment by offering assistance to colleagues when needed.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Handled confidential information with discretion, maintaining trust among high-profile clientele.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Oversaw document formatting standards for consistency across all internal materials.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Associate Special Projects
VNC Group
09.2016 - 12.2016
- Responsible for creating and maintaining a company's presence on social media sites, which included Facebook, Twitter, Instagram and LinkedIn, as well as any company blogs.
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence , brand awareness, and website or social media traffic.
- Planned and instituted social media marketing plan for VNC Group.
- Drafted and managed print, online and social media communications designed to promote company brand, image and values.
- Wrote off-site SEO content such as press releases, guest blog posts and informational articles. Provided feedback to all departments on brand consistency in outbound communications.
- Established and maintained external communications calendar, and managed scheduled assignments.
Social Media Analyst
Saara Medical Solutions
02.2016 - 08.2016
- Analyzed and reported social media and online marketing campaign results.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Created social media content with consistent content and tone.
- Maintained the company's social media presence by posting messages, answering posts and monitoring responses.
- Developed ROI-driven online and social media strategies.
- Strategized social media campaigns for clients, which helped them to meet goals and reach untapped potential customers.
- Generated interest for new and upcoming medical product for burn victims by managing social media accounts.
- Tracked and analyzed social media and online marketing initiatives.
Education
Master of Science - Media Sciences
Anna University
Chennai, India 04.2001 -
Skills
Editing and proofreading
undefinedTimeline
Personal Secretary
7 Stones Digital
01.2017 - 12.2023
Associate Special Projects
VNC Group
09.2016 - 12.2016
Social Media Analyst
Saara Medical Solutions
02.2016 - 08.2016
Master of Science - Media Sciences
Anna University
04.2001 -
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