Gowthami Sheela
Business Analyst
Bengaluru
Summary
Business Analyst with 7+ years of experience in business analysis and 13+ years of overall IT experience across Telecom, Contact Center Automation, and Cybersecurity domains. Expertise in requirement gathering, stakeholder management, process mapping, and delivering business-aligned solutions. Strong experience working in Agile environments, facilitating workshops, defining functional requirements, and supporting end-to-end solution delivery. Adept at translating business needs into actionable insights and driving process improvements. Experienced in working across domains with the ability to quickly understand and adapt to new industries such as Health care, Insurance, Finance etc.,
Overview
14
14
years of professional experience
2
2
Certificates
Work History
Business Analyst
RPost Technologies
Hyderabad
12.2023 - 04.2026
- - Led requirement gathering sessions and stakeholder workshops for cybersecurity and e-signature platform (RMail).
- - Translated business requirements into functional specifications and user stories.
- - Collaborated with product and engineering teams to support solution design and delivery.
- - Performed gap analysis and identified process improvement opportunities.
- - Supported UAT execution, defect tracking, and business validation.
- - Ensured alignment between business goals and delivered solutions.
Business Analyst & Consultant
Infosys Limited
01.2019 - 01.2023
- - Led business analysis activities including requirement elicitation, documentation, and process mapping.
- - Facilitated workshops with stakeholders across healthcare, insurance, and financial services domains.
- - Created BRDs, FRDs, use cases, and user stories aligned with Agile practices.
- - Analyzed business workflows and customer journeys in contact center environments.
- - Collaborated with cross-functional teams to support solution delivery and decision-making.
- - Played key role in UAT support, issue resolution, and ensuring solution quality.
Software Functional Tester
Infosys Limited
Hyderabad
01.2014 - 01.2019
- - Analyzed system behavior and validated business requirements.
- - Supported requirement clarification and test planning.
- - Participated in UAT and release validation activities.
Software Tester
Tech Mahindra
01.2012 - 01.2014
- - Assisted in business requirement understanding and testing.
- - Ensured quality delivery through validation and testing support.
Education
B. Tech - Electronics & Communication Engineering
2011
Skills
Problem-solving
Requirements gathering
Certification
- ISTQB Certified Tester – Foundation Level
Timeline
Business Analyst - RPost Technologies
12.2023 - 04.2026
Business Analyst & Consultant - Infosys Limited
01.2019 - 01.2023
Software Functional Tester - Infosys Limited
01.2014 - 01.2019
Software Tester - Tech Mahindra
01.2012 - 01.2014
MLR Institute of Technology - B. Tech, Electronics & Communication Engineering