GPS Shekhawat

Offering expertise for Medical Device for the following domains:
• Design & Development of Radiology equipments.
• Healthcare Technology Management for Hospitals.
• After Sales-Services management.
• Regulatory compliances for Radiation Generating equipment.
• Implementation of Quality Management System ISO 13485.

• Training programs for biomedical engineers
• Regulatory approvals from BIS & AERB

• Served as primary decision-maker for internal technology spending, created budget guidelines to reduce waste
• Supported creation of client and business partner relationships through careful collaboration and networking efforts
• Created internal product development roadmaps for technological solutions in Radiology industry
• Complied with stringent regulatory standards X-ray products in India with BIS (Bureau of Indian Standards) and AERB (Atomic Energy Regulatory Board)
• Managed implementation of new technological improvements resulting in increased efficiency
• Oversaw testing of equipment and components to check for defects
• Monitored production operations for quality and compliance with standards
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace
• Developed suggestions for technical process improvements to optimize resources
• Collaborated with leadership staff to determine appropriate budgets.

• During the initial days of the company, created internal product development roadmaps
• Complied with stringent regulatory standards for BIS and AERB
• Developed suggestions for technical process improvements to optimize resources.

• Managed the Service operations in India with a team of 40+ direct and channel partner engineers
• Being the Key Technical Person coordinated with Fujifilm headquarters for any technical issues and new product introduction to the market
• Analyzed and developed service goals for customers in India
• Developed and implemented training initiatives for new hires
• Increased customer satisfaction to get repeat orders and references for new business
• Evaluated employee performance and conveyed constructive feedback to improve skills
• Managed spare parts inventory
• Directed training and retraining of employees to boost performance and enhance business results
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
• Taken initiatives while managing effective marketing campaigns
• Promote exceptional customer service and create positive environment for employees and clients
• Engaged prospects and customers through trade shows, seminars and workshops.
• Enhanced customer satisfaction by providing timely and efficient technical support to clients.
• Streamlined internal processes for quicker issue resolution, resulting in decreased downtime for customers.

• Worked on Medical Equipment like X-ray, Ultrasound, Cathlab, CT Scan, C-arm, ventilator, Patient Monitors etc
• Performed Installation, Demonstration, Preventive Maintenance, troubleshot and diagnosed problems and provided prompt repair and solutions
• Escalated the problem to internal development sources to reach solution
• Participated in client consultations and product capability demonstrations to support sales efforts
• Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.