Grace Petty

I am currently employed at Warrums Cleaning (family business) as a Facility Service Provider. I offer housekeeping and custodial services. I have an efficient cleaning schedule to enhance operational workflow. I have developed proactive approaches to address guest feedback regarding cleanliness. I ensure compliance with health and safety regulations in all cleaning activities.

I was employed at MyTime Fitness and worked the reception desk. I provided exceptional customer service to enhance member satisfaction and retention. I assisted in maintaining gym equipment to ensure safety and operational efficiency. I trained new staff on equipment usage and customer service protocols. I oversaw daily operations at the reception desk, including answering phone calls, scheduling appointments, processing payments, and handling inquiries. I maintained the cleanliness of the locker rooms, gym equipment, and childcare.

I worked front-of-house as a customer greeter at McAlister's. I would greet customers upon arrival, creating a welcoming atmosphere and enhancing guest experience. I would also assist in managing wait times, ensuring efficient seating of guests during peak hours. I monitored the dining area to maintain cleanliness and organization. promoting positive ambiance. I increased overall customer experience by offering helpful suggestions and product recommendations.

I worked front-of-house as a hostess at Texas Roadhouse. I would welcome guests with professionalism, ensuring a positive first impression. I trained and mentored new host staff to enhance team performance and service quality. I addressed guest inquiries and resolved issues promptly, enhancing customer loyalty and retention.