Grace Tony
Relationship Manager
Vasai Road West
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Client Relationship Manager
TATA Consultancy Services Private Limited
03.2009 - Current
- Managing high threshold Corporate clients accounts for CITI Bank ICG customers.( Shell, Reliance, Voltas, BMW, Schindler, Honda, Yamaha, HCL,Aditya Birla, H&M, L&T, PayPal, Nestle) etc.
- Managing salary processing & compliance related queries, assisting with Direct- Indirect & Custom Tax payments processing, resolving OD related processing
- Coordinating with the customer requirements to closure.
- Maintenance of cash, cheque & Ecollect queries, reports, resolving queries pertaining to IMPS, UPI, RTGS, NEFT, A2A, NACH & DD transactions & delivery requirements by providing the Proof of dispatch.
- Dividend account opening, assisting IM thru the testing of different products & Certifications follows in place.
- Getting pricing approvals & creating dividend accounts.
- Performing Checker activities.
- Assisting with the changes to be incorporated in the files for the successful testing.
- Managing client expectations & frequent conference calls with Customer, RTA & IM till the final payout to the shareholders. Providing the final set up & support on the instructions & funding summary, follow up with different citi bank branches for the instructions.
- Assisting the customer with the upload of the dividend payout, Compliance screening processing of the shareholders to final deal completion mail.
- Dispatching of DD to respective Customer/RTA.
- Assistance with Reconciliation reports & DD revalidations & DD reissuance
- DD cancellation & managing with IEPF Request processing, Zero balance account closure activities etc..
Research Analyst
TATA Consultancy Services Private Limited
03.2017
- In depth research and development on power plants and conventional energy (Energy Assets) information on buyer, developer, lender costing etc.
- Updating all the detail and analysis on th Bloomberg terminal for the company, shareholders & investor.
Financial Analyst
TATA Consultancy Services Private Limited
04.2016 - 03.2017
- Working on the information provided by National Stock Exchange, NASDAQ, Company page, Websites and portals about the companies investments
- Preparing Cash Flow, Income and Expenditure and Balance sheet, publishing the current and latest information for the potential investors.
Back End for Payment Protection Insurance
TATA Consultancy Services Private Limited
04.2012 - 03.2016
- Handling BAU to end to end cases, worked on different stages on back end work to reissue redress to the customer, from logging of a complaint, preparing calculations, cheque ordering for the refund amount to preparing the final response letter & sending the final confirmation
- Worked on different types of products like Card, Loans, Mortgage & prepared reports & trackers etc…
Collections For Personal Loans & Cards
TATA Consultancy Services Private Limited
04.2009 - 03.2012
- Worked on different streams of collections from Bucket 1 to Bucket 6 and from preparing final reports & trackers for the team.
Ocwen Recovery Group (Debt Collector)
Ocwen Financial Solutions Private Limited
03.2004 - 03.2009
- From skip tracing the customer, locating through different tools from accurate searches, yellow pages etc.
- Tracing customers through relatives, Friends & possible associates, Offering settlements, arrangement plans
- Repositions of vehicle to final sale by auction, Bad debts recovery etc.
Education
Bachelor Of Commerce - Tax & Audit
Mumbai University
Kalina03.2016
Higher Secondary School Certificate - Commerce
Higher Secondary School Certificate
New English Junior College03.2004
Secondary School Certificate - SSC
Bassein Kerala Samajam English Medium High School
Vasai West03.2002
Skills
MS Excel, MS Word, Power Point
undefinedStrengths Skills
- Flexible and adaptive towards diverse environments.
- Good interpersonal and communication skills.
- Leadership qualities.
- MS Excel.
- MS Word.
- Power point.
- Time & People management.
- Training the new hires.
- Process improvement sessions.
- Ideas & Innovation.
- Reporting.
- Yearly & Quarterly Audits.
- Client improvements.
- Time management.
Interests Hobbies
Dancing, Listening to music & Reading books.
Phone
9833969793, 9730090373
Personal Information
- Date of Birth: 10/24/1986
- Marital Status: Married
Timeline
Research Analyst
TATA Consultancy Services Private Limited
03.2017
Financial Analyst
TATA Consultancy Services Private Limited
04.2016 - 03.2017
Back End for Payment Protection Insurance
TATA Consultancy Services Private Limited
04.2012 - 03.2016
Collections For Personal Loans & Cards
TATA Consultancy Services Private Limited
04.2009 - 03.2012
Client Relationship Manager
TATA Consultancy Services Private Limited
03.2009 - Current
Ocwen Recovery Group (Debt Collector)
Ocwen Financial Solutions Private Limited
03.2004 - 03.2009
Bachelor Of Commerce - Tax & Audit
Mumbai University
Higher Secondary School Certificate - Commerce
Higher Secondary School Certificate
Secondary School Certificate - SSC
Bassein Kerala Samajam English Medium High School
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