Grace Hook
Carmel
Summary
Results-driven Internal Operations Manager known for delivering high productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and project management success.
Overview
7
7
years of professional experience
Work History
Internal Operations Manager
Corrugated Packaging Solutions
Carmel
01.2024 - Current
- Achieved 95.8% on-time delivery rate across 3 accounts, contributing to a 100% client retention rate.
- Collaborated with leadership and accounting to streamline operational processes, enhancing overall efficiency.
- Developed SOPs and instructional videos to train staff in filing systems and account management, improving workflow consistency.
- Transitioned company to ACH payments, saving $2-4 per transaction and delivering $5,000 yearly savings.
- Built a digital filing system that reduced errors, enabled remote work, and saved $10,000 annually.
Executive Assistant
A Dreamer and A Doer
Indianapolis
01.2021 - 01.2022
- Prepared meeting materials and organized agendas for strategic discussions, driving focused outcomes.
- Coordinated scheduling, branding, and client communication for CEO, facilitating seamless operations.
- Developed and implemented organizational systems for clients, enhancing operational effectiveness.
Quality Control Specialist
Dutchmen RV
Goshen
01.2019 - 01.2020
- Identified and resolved defects, enhancing product reliability.
- Inspected RVs for compliance with quality standards and customer specifications.
- Collaborated with production teams, streamlining workflows and minimizing rework.
Education
Indiana University
INSkills
- SOP & Process Design
- Training Development
- Process Automation
- Metrics & Reporting
- Client retention
- Cross-Functional Collaboration
- Google Suite
- Microsoft 365
- Adobe
- Canva
- Figma
Recognition
- Awarded 12.5% raise within 6 months at CPS for organizational improvements and leadership in adoption.
- Commended by the company accountant for advanced financial system knowledge and cross-departmental expertise.
Timeline
Internal Operations Manager
Corrugated Packaging Solutions
01.2024 - Current
Executive Assistant
A Dreamer and A Doer
01.2021 - 01.2022
Quality Control Specialist
Dutchmen RV
01.2019 - 01.2020
Indiana University