GRACY NAGPAL
Process Trainer
New Delhi
Summary
Experienced with conducting in-depth training sessions for various processes. Utilizes effective communication techniques to ensure clear understanding and application of training materials. Knowledge of curriculum development and team collaboration to drive successful training outcomes.
Overview
4
4
years of professional experience
Work History
Training Officer
Teleperformance
10.2024 - Current
- Delivered high-quality training sessions, leading to increased productivity among team members.
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum.
Lead Operations
Concentrix
12.2022 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed..
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Associate - Customer Support
Tech Mahindra
08.2021 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Humanities
University of Delhi
New Delhi, Delhi 04.2001 -
Skills
Training delivery
Coaching and mentoring
Curriculum design
Teamwork and collaboration
Feedback analysis
Declaration
I declare that all the information provided in this resume is true and accurate to the best of my knowledge.
Timeline
Training Officer
Teleperformance
10.2024 - Current
Lead Operations
Concentrix
12.2022 - 09.2024
Associate - Customer Support
Tech Mahindra
08.2021 - 11.2022
Bachelor of Arts - Humanities
University of Delhi
04.2001 -