Abhishek Grandhi
Rajahmundry
Summary
Driven Technical Support Engineer and cybersecurity professional with a proven track record in fraud analysis, troubleshooting, and effective customer issue resolution. Deep expertise in diagnosing application, network, and system problems while prioritizing security and service reliability. Committed to delivering exceptional support and enhancing user experiences through proactive problem-solving and collaboration in dynamic technical environments that prioritize innovation and excellence. A strong advocate for continuous improvement, leveraging technical skills to foster robust solutions that meet evolving business needs.
Overview
1
1
Certification
Work History
Chargeback Fraud Analyst
IntouchCX
- Investigate disputed transactions and identify potential fraudulent activity using risk signals and behavioral analysis.
- Perform chargeback validation, documentation review, and evidence preparation to support dispute resolution.
- Detect account takeover patterns, payment fraud trends, and suspicious merchant behavior.
- Collaborate with risk, compliance, and customer support teams to reduce fraud exposure and decision accuracy.
- Maintain SLA adherence while ensuring high-quality case handling and regulatory compliance.
Cybersecurity Internship
Coincent
- Implemented honeypot concepts to study and mitigate zero-day attack behavior.
- Gained practical exposure to attack simulation, threat monitoring, and basic incident investigation workflows.
Python Training
- Completed structured training covering scripting, automation, and problem solving.
- Built small automation scripts focused on log parsing, task automation, and debugging fundamentals.
- Note: Hands-on learning focused on real-world troubleshooting, analytical thinking, and security-first problem solving which supports both cybersecurity and technical support responsibilities.
Education
Bachelor of Technology - Computer Science and Engineering
Lovely Professional University
Punjab, IndiaIntermediate -
Tirumala Junior Kalasala
Rajahmundry, Andhra PradeshMatriculation -
Tirumala English Medium High School
Rajahmundry, Andhra PradeshSkills
- Security: Vulnerability Assessment, Threat Hunting, Malware Analysis, Incident Response, SOC Operations
- Programming: Python, C, C
- Web: HTML, CSS
- Tools: Wireshark, Docker
- Database: DBMS
- Fault tracing & correction
- Risk level determination
- Account information review
- Fraud detection
Certification
- Deloitte Cyber Job Simulation – Forage (June 2025)
- Analyzed web activity logs to identify suspicious behavior and security risks.
- Assisted in simulated cyber incident investigation and breach response.
- Identified abnormal user activity patterns and documented findings.
Languages
Telugu, Hindi, Tamil, English
Technical Support Qualifications
- Strong troubleshooting skills across Windows and basic Linux environments
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP, connectivity debugging)
- Experience handling customer issues, ticket resolution, and SLA adherence
- Ability to analyze logs, reproduce issues, and provide step-by-step technical guidance
- Knowledge of application support, browser issues, and performance troubleshooting
- Excellent communication skills for customer interaction and remote issue resolution
Strengths
- Analytical problem solving
- Team collaboration (badminton experience)
- Fast learner with strong adaptability
- Passion for security research and emerging technologies
Career Interests
- Technical Support Engineering
- Cybersecurity
- Risk & Compliance
- QA Automation
- Full-Stack Development
- DevOps
Timeline
Chargeback Fraud Analyst
IntouchCX
Cybersecurity Internship
Coincent
Python Training
Bachelor of Technology - Computer Science and Engineering
Lovely Professional University
Intermediate -
Tirumala Junior Kalasala
Matriculation -
Tirumala English Medium High School