Grane Raja Samuel

Proven background in Reservations in 5 stars hotels with 9 years' experience. Ability to manage the all Reservation related work. English speaking and system literacy. Excellent communication skills both verbal and written. Strong computer related skills Good analytical and planning skills. Good Accuracy and attention to details. Excellent problem analysis. Excellent judgement according to the situation.

• Promote efficiency, confidence, courtesy and an extremely high standard of social skills
• Generally promote and ensure good interdepartmental relations
• Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues
• Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• Adhere to Company and Hotel rules and regulations at all times

• Promoting a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude
• Thorough with the application of room reservations and group reservations procedures
• Knowledge of the required operation procedures of system in use and maintains an awareness of guest profile through system
• Complete product knowledge, understand rate structure and apply rate management
• Ensures all administration procedures are maintained to hotel and company standards
• Answers all incoming calls to reservations as per the hotel standards
• Positively contributes to the sales activities within the hotel and maximizes sales opportunities
• Anticipate client's needs
• Attend training sessions when required and operates in line with the training and information received
• Ensure all reservations and requests are confirmed correctly and within 24 hours
• Prioritize work daily
• Maintain filing on a daily basis and sets up new files when necessary
• Knowledge of current rates and promotion
• Promotes up-sells and cross sells at all times
• Identifies and communicates sales leads
• Understand the Hotel's Credit Policy and ensures it is applied

• Opera
• MS Word
• MS Excel
• MS Outlook
• OTA Extranet
• Zendesk