Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Grashul Sharma

Noida

Summary

Goal-oriented customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Support Executive

Startek
Lucknow
05.2022 - 08.2024
  • Addressed customer inquiries, provided relevant information, and offered effective solutions to troubleshoot issues, explain product features, and guide customers through processes
  • Ensured precision in recording customer interactions by documenting inquiry details, resolution outcomes, and any subsequent follow-up tasks.
  • Delivered exceptional customer service, fostering customer loyalty and long-term retention.
  • Managed the customer representative department, facilitated junior training in client behavior comprehension, and maintained a positive tone.
  • Gathered customer insights through quality assurance surveys and communicated valuable feedback to improve service delivery.
  • Created and sustained an amicable work atmosphere for departmental staff.
  • Identified areas of improvement in existing processes based on feedback from customers.
  • Participated in brainstorming sessions with team members to discuss potential solutions or recommendations.

Education

Bachelor of Commerce -

Yuva Group of Colleges
Guna, MP
10-2020

Skills

  • Quality Control
  • Regulatory Compliance
  • Account Management
  • Customer Service
  • Team building
  • Relationship Building
  • Organizational Skills
  • Problem-Solving
  • Adaptability and Flexibility
  • Continuous Improvement
  • Decision-Making
  • Dispute Resolution
  • Performance Reviews
  • Affirmative action

Languages

Hindi
First Language
English
Advanced (C1)
C1

Affiliations

  • Dancing
  • Singing

Accomplishments

  • President - Culture and Event Management Club - Yuva Group of Colleges
  • Received First Prize in "District Level Dance Competition"

Timeline

Customer Support Executive

Startek
05.2022 - 08.2024

Bachelor of Commerce -

Yuva Group of Colleges

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Grashul Sharma