Greeshma Vinod
Administrator
Dubai
Summary
Driven Systems Administrator with 4+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
4
4
Languages
Work History
System Administrator
Ansell Medical Transcription & Coding
9 2022 - Current
- Provided end-user support, troubleshooting hardware and software issues for employees across various departments
- Monitoring system performance and troubleshooting issues
- Ensuring security and efficiency of IT infrastructure
- Provide general administration support and advice to the Facilities Management team, liaising with the Helpdesk Team as required
- Managed onboarding and offboarding of employees.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Served as subject matter expert on proposed technology purchases.
IT Technical Executive
Smart soft Business Solution
02.2020 - 07.2020
- Responded to incoming help requests from end users via telephone and email and provided users with prompt resolution
- Provides support to clients on hardware and software
- Monitor and solve issues of clients through phone call
- CRM software is used to check any issue is logged by the clients.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Introduced new methods, practices, and systems to reduce turnaround time.
IT Hardware Engineer
Spandanum Systems
05.2017 - 05.2019
- Assembling of computer, installation and troubleshooting of hardware, operating systems and other software
- Installation of all kind of software for support of user, maintenance of other computer peripherals such as printers, modems and other IT equipment's, troubleshooting of various windows and Linux operating systems
- Configuring & troubleshooting of office 365
- Looking after and maintenance of IT Hardware.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Junior Developer
Soften Technologies
09.2016 - 03.2017
- Investigating and resolving production issues
- Responding to escalated customer support inquiries
- Conducting root-cause analysis of production errors
- Developing operational automation software
- Writing scripts for monitoring integrations.
- Implemented best practices in code quality, ensuring maintainability and readability of software projects.
- Troubleshot and resolved technical issues, improving site reliability and functionality.
- Improved application security through rigorous testing and vulnerability assessments.
- Participated in code reviews to ensure adherence to established programming standards.
Education
Master of Computer Application - Computer Application
STAS, MG University
04.2001 - 04.2017
Bachelor of Science - Chemistry
B K College Amalagiri
Kerala, India 04.2001 -
Skills
Software Installation
Project Support
Soft Skills (Problem solving, Communication, Attention to detail, Adaptability, Multitasking)
System monitoring
Remote Access
File system administration
IT Documentation
Technical Support
Helpdesk operations
User Support
Visa
Spouse Visa
Personal Information
- Date of Birth: 10/16/92
- Nationality: India
Disclaimer
I, Greeshma Vinod declare that the above information is true and correct to the best of my knowledge and nothing has been concealed or distorted.
Timeline
IT Technical Executive
Smart soft Business Solution
02.2020 - 07.2020
IT Hardware Engineer
Spandanum Systems
05.2017 - 05.2019
Junior Developer
Soften Technologies
09.2016 - 03.2017
Master of Computer Application - Computer Application
STAS, MG University
04.2001 - 04.2017
Bachelor of Science - Chemistry
B K College Amalagiri
04.2001 -
System Administrator
Ansell Medical Transcription & Coding
9 2022 - Current