Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
Generic

G Sai Charan

Software Engineer
Hospet

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
4
4
Languages

Work History

Software Engineer(Analyst)

Accenture Private Limited
Bangalore
11.2020 - Current
  • Primary role involved resolving issues faced by clients, particularly those from Operations Team encountering difficulties with EVT tool
  • Create EVT packages tailored to client configurations and deployed them via EVT portal
  • Reporting any new issues to development team was part of Team's responsibility, achieved by raising bugs in Azure Boards and providing detailed reports
  • Offering hyper care services upon client request
  • Conducting training sessions on tool usage and internally provided knowledge transfer sessions on newly reported client issues
  • Team performed User Acceptance Testing (UAT) for clients
  • Took in-charge of assigning Incident Reports (INCs) to team members, ensuring balanced workload based on active INCs
  • Shared Weekly reports detailing number of reported INCs and their root cause analyses were shared with team leads and Associate Manager
  • Owned task of assigning EVT Package creation to team members and updating progress in tracker
  • Assumed end-to-end responsibility for onboarding new clients in EVT, including providing product overviews and deployment plans through demos
  • Tasks related to new client onboarding were promptly updated, and relevant team members were informed
  • Getting data from prod server and presenting it in suitable form for SM's and Leadership to increase effective usage percentage for one of tool functionality
  • Create Plan and deploy latest version of tool to all clients every half yearly and making sure it has 100% installation count.
  • Creating Debugger Package based on issue faced by Account Team and identify Root Cause of Issue.
  • Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records

Education

Bachelor of Engineering - Electronics And Communications Engineering

Malnad College Of Engineering, Visvesvaraya Technological University
Hassan, Karantaka, India
08.2016 - 08.2020

Higher Secondary -

National PU College, State Board of Karnataka
Hospet, Karnataka, India
06.2014 - 03.2016

SSLC -

National English Medium High School, State Board of Karnataka
Hospet, Karnataka, India
06.2013 - 06.2014

Skills

Incident Management Using ServiceNow

undefined

Personal Information

Date of Birth: 12/28/1998

Disclaimer

I hereby Declare that the above information is true to the best of my knowledge and belief

Timeline

Software Engineer(Analyst)

Accenture Private Limited
11.2020 - Current

Bachelor of Engineering - Electronics And Communications Engineering

Malnad College Of Engineering, Visvesvaraya Technological University
08.2016 - 08.2020

Higher Secondary -

National PU College, State Board of Karnataka
06.2014 - 03.2016

SSLC -

National English Medium High School, State Board of Karnataka
06.2013 - 06.2014
G Sai CharanSoftware Engineer