G Sai Charan
Software Engineer
Hospet
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Software Engineer(Analyst)
Accenture Private Limited
Bangalore
11.2020 - Current
- Primary role involved resolving issues faced by clients, particularly those from Operations Team encountering difficulties with EVT tool
- Create EVT packages tailored to client configurations and deployed them via EVT portal
- Reporting any new issues to development team was part of Team's responsibility, achieved by raising bugs in Azure Boards and providing detailed reports
- Offering hyper care services upon client request
- Conducting training sessions on tool usage and internally provided knowledge transfer sessions on newly reported client issues
- Team performed User Acceptance Testing (UAT) for clients
- Took in-charge of assigning Incident Reports (INCs) to team members, ensuring balanced workload based on active INCs
- Shared Weekly reports detailing number of reported INCs and their root cause analyses were shared with team leads and Associate Manager
- Owned task of assigning EVT Package creation to team members and updating progress in tracker
- Assumed end-to-end responsibility for onboarding new clients in EVT, including providing product overviews and deployment plans through demos
- Tasks related to new client onboarding were promptly updated, and relevant team members were informed
- Getting data from prod server and presenting it in suitable form for SM's and Leadership to increase effective usage percentage for one of tool functionality
- Create Plan and deploy latest version of tool to all clients every half yearly and making sure it has 100% installation count.
- Creating Debugger Package based on issue faced by Account Team and identify Root Cause of Issue.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records
Education
Bachelor of Engineering - Electronics And Communications Engineering
Malnad College Of Engineering, Visvesvaraya Technological University
Hassan, Karantaka, India 08.2016 - 08.2020
Higher Secondary -
National PU College, State Board of Karnataka
Hospet, Karnataka, India 06.2014 - 03.2016
SSLC -
National English Medium High School, State Board of Karnataka
Hospet, Karnataka, India 06.2013 - 06.2014
Skills
Incident Management Using ServiceNow
Have experience in managing Azure boardsUpdating daily task trackers and ensuring that assigned client issues are resolvedHas good understanding of AWS, Docker and KubernetesGood Understanding of MySQL and Excel Functions
Team Collaboration
Attention to Detail
Personal Information
Date of Birth: 12/28/1998
Disclaimer
I hereby Declare that the above information is true to the best of my knowledge and belief
Timeline
Software Engineer(Analyst)
Accenture Private Limited
11.2020 - Current
Bachelor of Engineering - Electronics And Communications Engineering
Malnad College Of Engineering, Visvesvaraya Technological University
08.2016 - 08.2020
Higher Secondary -
National PU College, State Board of Karnataka
06.2014 - 03.2016
SSLC -
National English Medium High School, State Board of Karnataka
06.2013 - 06.2014