Guddu Kumar
New Delhi
Summary
Results-oriented Team Lead specializing in logistics management and process optimization. Enhances operational efficiency while maintaining high service levels. Drives performance improvements through effective team leadership and training, fostering collaboration and strong vendor relationships.
Overview
1
1
Language
11
11
years of professional experience
Work History
Team Lead
Delhivery Ltd.
, Haryana
09.2017 - 09.2026
- Present Work Delhivery pvt. Ltd. Processing Operations
- Led team in daily logistics operations and workflow management.
- Managed workforce allocation and scheduling, enhancing operational efficiency.
- Coordinated with cross-functional teams, streamlining delivery processes.
- Implemented process improvements to enhance efficiency and accuracy.
- Ensured timely processing of all shipment cutoffs to prevent breaches.
- Our work is to handle all PC/CP (Processing Center) related issues and keep the USL (Unified Service Level) above 99% and also maintain 0% lost policy.
- Motivated and empowered team members, fostering customer satisfaction and loyalty.
- Mentored junior staff on best practices and operational procedures.
- Facilitated training sessions to improve team skills and knowledge.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored key performance indicators for team performance assessment.
- Monitored team progress and enforced deadlines.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Resolved customer inquiries and issues related to delivery services.
- Completed daily quality assurance duties to provide feedback for improvements.
- Coordinated team resources to achieve project goals.
- Motivated staff through positive reinforcement techniques.
- Assigned work and monitored the performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Experience in handling Logistics, Vendor Management, Sales, Team Management, Channel Partner Management, First Mile, Last Mile, Line Haul Optimization, Process optimization & Pickups Since 18.09.2017 At Delhi_gateway_pc (office Add- Air Cargo Logistics Center (ACLC2) Next to New Custom House, IGI Airport New Delhi. Pin code-110037 & Behrampur road industrial area opp.Sandhar co.Sector-74 Guragon.Haryana
- We are processing daily 30 to 50 thousand mixed client loads.
- Interviewed prospective employees and provided input to HR on hiring decisions.
sales manager
Star Health Insurance Ltd.
01.2017 - 07.2017
- Star Health Insurance Ltd. As a sales manager Jan 2017 to July 2017
- Led sales team in implementing strategic initiatives, increasing market penetration.
- Developed training programs to improve team performance and deepen product knowledge.
- Analyzed market trends to uncover growth opportunities in health insurance products.
sales manager
Shri Ram Fortune Solution Ltd.
01.2016 - 12.2016
- Shri Ram Fortune Solution Ltd. As a sales manager Jan 2016 to Dec 2016
- Led sales team in implementing strategic initiatives for healthcare insurance products, driving increased market penetration.
- Developed and delivered training programs to improve product knowledge among sales representatives, enhancing sales effectiveness.
- Analyzed market trends to pinpoint growth opportunities, contributing to strategic planning for business expansion.
Education
Higher secondary (10th) -
Bihar Board
Senior secondary (12th) -
B.I.E.C.
Patna, BiharB.A - Economics Hons.
Magadh University
Bodh GayaM.A - Economics
Magadh University
Bodh GayaSkills
- Logistics management
- Vendor management
- Process optimization
- Workflow management
- Performance monitoring
- Project planning
- Team leadership
- Staff training
- Onboarding training
- Team collaboration
- Team motivation
- Client support
- Problem resolution
- Problem solving
- Time management
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Operating System : 98, XP, 2000, Windows 7, Windows 10
- Team building
- Problem resolution
Personal Information
- Date of Birth: 1990-01-03
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
- Date of Birth: 1990-01-03
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
DECLARATION
- Date of Birth: 1990-01-03
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Personal Details
- Date of Birth: 1990-01-03
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
English
First Language
Timeline
Team Lead
Delhivery Ltd.
09.2017 - 09.2026
sales manager
Star Health Insurance Ltd.
01.2017 - 07.2017
sales manager
Shri Ram Fortune Solution Ltd.
01.2016 - 12.2016
Higher secondary (10th) -
Bihar Board
Senior secondary (12th) -
B.I.E.C.
B.A - Economics Hons.
Magadh University
M.A - Economics
Magadh University