Gufran Khan
Ghaziabad
Summary
Highly motivated professional with over 7.5 years of experience in Accounts receivable having an expertise in Collection, Claims, Dispute management, Order management and proficient in Deduction demonstrates exceptional skills in streamlining operations enhancing customer satisfaction, and ensuring timely payments. Expertise with Problem solving skills, positive attitude, assertive, good negotiation skill strong multi tasking helped successfully serving Fortune 500 leading medical equipment manufacturing clients.
Overview
8
8
years of professional experience
Work History
AR Collection Analyst
ChargePoint
Gurugram
04.2025 - Current
- Analyzed portfolio of $ 2.1 Million reviews and maintained high-level account initiate collection efforts.
- Collaborated with cross team to correct the invoice requirement for collection progress.
- Handled vendor setup across multiple portals including Coupa, Vendor Cafe, and Ariba.
- Followed up consistently on outstanding transactions and account disputes.
- Assisted customers with credit card-secured payment link inquiries.
- Communicated effectively with customers to negotiate payment plans and resolve disputes.
- Recommended for suspension of services customers which have been non-responsive.
Management Trainee
GENPACT India Private Limited
Noida
08.2023 - Current
- Handling a monthly portfolio of 372+ customers for American Medical Manufacturers having different geographies in the USA of $ 20 million.
- Contacting customer via phone and email to discuss outstanding balance and payment option.
- Prioritize work and focus efforts on accounts having the largest impact on collection performance metrics.
- Dispatch manual statement of accounts (SOA) for top 262 customers from assigned portfolio with credits available.
- Actively participate in preparation of BOD (Beginning of the day) report for overall portfolio of team for the day.
- Preparing and taking approval from stakeholder’s write-off proposal for short-paid invoices below $ 5.
- Identify and resolve all type of deductions in timely and efficient manner using Oracle J.D.
- Investigate and code deductions as per the case on short paid invoices.
- Raising claim cases (POE) against valid Tax issue, Price issue, Freight charges and Short shipment on SFDC portal with a target of 40-50 cases per day.
- Maintaining report for all short paid invoices and sending to collectors for recovering the amount.
- Ensuring higher collection efficiency by collecting 120+ past dues invoices and higher valued customer portfolio collaborating with different parties for resolution of customer disputes/complaints.
- Coordinating & following-up with customers and sales teams for the collection of overdue / long outstanding accounts.
- Reconcile account on a high past due invoice and high dollar value payment to make a better account statement in a timely manner.
- Build and maintain positive relationship with customers to facilitate collection activity and customer interaction.
- Perform Offset activities on 120+ days aged invoices and credits on customers portfolio.
- Assisting customer with any discrepancy on invoice request for POD, packing slip, missing invoice copies and details for any duplicate payments.
Subject Matter Expert
Accenture Solution Private Ltd.
Gurgaon
05.2019 - 08.2023
- Manage accounts receivable activities in SAP for 70+ customers total AR $ 7 Million including generating invoices, purchase order, and payment records.
- Involving analyzing data, comparing document, and identifying errors.
- Research and understand the root cause of discrepancies, such as incorrect pricing, missing information or duplicate payments.
- Following up on missing remittance for unapplied payments.
- Record all activities in a consistent manner as per client SOP.
- Generating bulk invoices request from CovGui and compress the file to attach for customer.
- Perform investigation on GHX to identify short paid invoices reason like price discrepancy and UOM issue.
- Searching and reaching sales representative with the help from PowerBI with account and division details to help maintain communication with customer.
- Provide support for escalated dispute cases and inform customers of resolution outcomes.
- Supervising Returns (RMA) due to the loss in transit, temperature excursion, and incorrect delivery, wrong material delivery, picking error and damage in transit.
- Providing customer credit for the loss and balancing out the customer account by creating debit and credit.
- Efficiently apply independent judgment to handle all aspects of collection process.
- Prepare and dispatch statement of accounts, collections notices and dunning letters to customers via email.
- Managing quality analysis on block for the whole team Orders, Returns, IDOCS and EDI orders.
- Processing EDI orders in Web-method due to failure error as per matrix.
- Releasing IDOCS orders before cut-off under different status SHIPCON, ORDERS, INVOICE and DESADV.
Transaction processing Associate
Genius Consultants Limited
Noida
12.2017 - 05.2019
- Converting the purchase order into a SAP sales order for the French, Belgium and UK with different tools, like Esker, WQM and Service now under client TAT for expediting orders and helping to release the credit block with a target of 45+ orders.
- Supervise the workload of the team, allocating orders to team members to optimize timely process of orders to meet the SLA and KPIs.
- Providing newly enrolled customers with FOC 'free of charge' and sample goods, working as inter-mediator while establishing a customer account.
- Process export orders from Guam and Puerto Rico, requesting an ITN number from the government agency for the release of the package, send the lead time to customer.
- Performing daily task to dispatch invoices in Bill trust with code VFX3 and VF04.
- Releasing and prioritize orders in SAP HANA reviewing Expedite orders, blocked customers, cash in advance and incorrect inco-term.
- Handling errors escalation like picking error, bridging error and routing error.
- Preparing 3x3 chart for French hub, control chart, EOD report and production report published on a daily basis.
- Reviewing oracle report every hour as per roster to clear stuck orders due to mismatch in historical ordering pattern like material, quantity, UOM, incoterm, ship to etc.
Education
Master Business Administration -
Amity University
Noida07.2018
Bachelor of Business Administration -
Indraprastha University
New Delhi07.2015
Intermediate -
Air Force School Hindon
Ghaziabad03.2010
High School -
Air Force School
Ghaziabad04.2008
Skills
- ServiceNow and SAP HANA
- Microsoft Excel and Oracle
- Power BI and Tableau
- Bill Trust and GHX
- WebMethod and Esker SSF
- NetSuite
- Dispute resolution
- Accounts receivable
- Payment processing
- Invoice management
- Data analysis
- Customer relationship management
Accomplishments
- Overachieved the target of 125+ orders during peak volume days.
- Praised for maintaining the highest valued $ 20 million portfolio with collection on all bracket 30+, 60+, 90+ and 120+ among new joiners.
- Received client appreciation & various stakeholder's appreciation & for excellent performance for 3 consecutive months.
- Recognized as raising star (Quick learner) on 11/18/23.
- Achieved Life Saver Certification for Crisis Management.
Hobbies and Interests
- Swimming
- Basketball
- Visiting historical places
- Learning automotive engineering
Timeline
AR Collection Analyst
ChargePoint
04.2025 - Current
Management Trainee
GENPACT India Private Limited
08.2023 - Current
Subject Matter Expert
Accenture Solution Private Ltd.
05.2019 - 08.2023
Transaction processing Associate
Genius Consultants Limited
12.2017 - 05.2019
Master Business Administration -
Amity University
Bachelor of Business Administration -
Indraprastha University
Intermediate -
Air Force School Hindon
High School -
Air Force School