Guligorla Ganesh
Tirupati, Andhra Pradesh
Summary
NOC Engineer with 4.9 years of dedicated experience in network monitoring and maintenance. Strong track record in managing incidents and analyzing performance metrics to optimize network functionality. Experienced with various monitoring tools and ticketing systems.
Overview
5
5
years of professional experience
Work History
NOC Engineer
Foundever India Private Limited
Chennai
08.2023 - Current
- Coordinated multiple support teams to identify root causes of network delivery issues.
- Developed documentation to prevent future problems and improve service reliability.
- Implemented reporting systems to enhance tracking and pattern recognition in problem management.
- Monitored servers with various tools for effective alert notification management.
- Responded promptly to infrastructure, service, synthetic, and SQL alerts within defined SLA timings.
- Managed incidents per ITIL methodology to ensure operational compliance.
- Created multiple standard operating procedures for emerging issues.
NOC ANALYST
Software Options India Private Limited
Bangalore
08.2020 - 07.2023
- Provided 24x7x365 first-level escalation support for customer inquiries.
- Investigated network issues and updated escalation tickets for upper management review.
- Tracked network performance, delivering statistics and comprehensive reports.
- Contributed to knowledge base by recommending process and workflow improvements.
- Addressed incidents and efficiently managed change requests.
- Utilized instruments to detect issues with servers, routers, switches, firewalls, and services.
- Executed patching updates, conducted sanity checks, and logged into database server to resolve loading issues.
- Decommissioned outdated systems while ensuring proper logging procedures were followed.
Education
B.com(CA)
Sri Govindaraja Swamy Arts College
Tirupati06-2020
Intermediate
Academy of Gandhi Studies
Tirupati05-2017
Ssc
Wisdom English Medium High School
Tirupati06-2015
Skills
Technical skill
- Monitoring tools expertise: PagerDuty, Grafana, SolarWinds, Zabbix
- Networking protocols: OSPF, BGP, VLAN
- Incident management and troubleshooting
- Server administration: Windows, Linux
- Remote management solutions: Terminal Server, Remote Desktop, SSH
Additional skills
- Strong analytical and problem-solving abilities
- Flexibility to work in rotational shifts
- Excellent communication and interpersonal skills
- Willingness to learn and acquire new skills
- Ability to work effectively in a team environment
Languages
English
Upper Intermediate (B2)
B2
Telugu
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Accomplishments
Awarded 'Best Employee' for exemplary dedication and performance, achieving high targets consistently, maintaining a perfect attendance record with zero leaves, and ensuring zero SLA breaches as a NOC Engineer
Declaration
I certify that the information provided in this resume is true and accurate to the best of my knowledge
Guligorla Ganesh
Timeline
NOC Engineer
Foundever India Private Limited
08.2023 - Current
NOC ANALYST
Software Options India Private Limited
08.2020 - 07.2023
B.com(CA)
Sri Govindaraja Swamy Arts College
Intermediate
Academy of Gandhi Studies
Ssc
Wisdom English Medium High School
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