GULNAAZ SHAH
Delhi
Summary
Seeking an opportunity to utilize my talent of managing people and communicating with clients for an organization. Obtaining a chance to work with experience people and take the responsible position in a leading organization and provide best of consultation services to the clients, so as to achieve the organization goals along with personal growth and development. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
3
3
years of professional experience
Work History
Center Head
Xperia technologies
11.2014 - 05.2015
- Evaluated performance of employees through weekly meetings, feedback sessions, and regular assessments.
- Resolved customer complaints promptly by providing appropriate solutions and alternatives.
- Scheduled staff shifts according to workloads to meet changing demands throughout the day.
- Prepared reports on daily operations including sales figures, costs incurred, revenue generated.
- Collaborated with other departments within the organization in order to ensure smooth functioning of operations across centers.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Education Counselor
Innobuzz knowledge solution
11.2012 - 10.2014
- Conducted individual student meetings to discuss educational objectives and provide personalized advice.
- Maintained comprehensive student records including progress reports, attendance records, and discipline referrals.
- Advised students on course selection, pathways and career options.
- Counseled students in career planning, job placement and academic goals.
Academic Counselor
Future point - Sikkim Manipal University learning Centre
03.2012 - 10.2012
- Developed and implemented counseling strategies to assist students in academic, personal, social and career development.
- Provided guidance on course selection, degree requirements, transfer options, study skills and other related topics.
- Conducted one-on-one meetings with students to discuss academic goals, educational plans and post-graduation options.
- Collaborated with faculty members to assess the progress of each student's academic performance.
- Maintained accurate documentation of all student interactions including referrals, assessments or any other pertinent information.
- Participated in regular staff meetings to review best practices in academic counseling.
- Assessed current trends in the higher education landscape while staying up-to-date with changes in admission policies or procedures.
- Advised students on course selection, pathways and career options.
- Evaluated student needs and developed educational plans, fostering academic progress.
- Guided students in setting goals and achieving educational objectives.
Education
Master of Computer Application -
Punjab Technical University
01-2012
Advanced Post Graduate Diploma in Computer Aplication -
Maharishi Dayanand University, Rohtak
01-2010
One Year Diploma in Computer Application -
F-TECH Institute
01-2009
Bachelor of Commerce -
Maharishi Dayanand University, Rohtak
01-2008
Senior Secondary School
Bhiwani Board of School Education, Haryana
01-2005
Secondary School
Bhiwani Board of School Education, Haryana
01.2003
Skills
- Classroom Supervision
- Records coordination
- Team Development
- Recordkeeping requirements
- Student and family relations
- Facility Management
- Training and mentoring
- Parent Communication
- Staff Development
Accomplishments
- Star employee Award 2 times in INNOBUZZ KNOWLEDGE SOLUTION.
- Best Anchor award in F-TECH computer institute.
- First prize in inter school speech competition.
Hobbies and Interests
Teaching and Counseling
Social media management
photography and videography
photo and video editing
Art and Craft
love to share homeschooling ideas for kids on my instagram handle @kidshomeschoolingideas
Timeline
Center Head
Xperia technologies
11.2014 - 05.2015
Education Counselor
Innobuzz knowledge solution
11.2012 - 10.2014
Academic Counselor
Future point - Sikkim Manipal University learning Centre
03.2012 - 10.2012
Master of Computer Application -
Punjab Technical University
Advanced Post Graduate Diploma in Computer Aplication -
Maharishi Dayanand University, Rohtak
One Year Diploma in Computer Application -
F-TECH Institute
Bachelor of Commerce -
Maharishi Dayanand University, Rohtak
Senior Secondary School
Bhiwani Board of School Education, Haryana
Secondary School
Bhiwani Board of School Education, Haryana
Similar Profiles
Amit MouryaAmit Mourya
Lead Developer at Evon Technologies Pvt. Ltd.Lead Developer at Evon Technologies Pvt. Ltd.
Haelie SchnappHaelie Schnapp
Broker Relations Manager at Xperia Credit SolutionsBroker Relations Manager at Xperia Credit Solutions
Shresth GuptaShresth Gupta
Intern at XPERIA GROUPIntern at XPERIA GROUP
Abhishek MishraAbhishek Mishra
Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.Sr. Engineer (Electronics component Sourcing Import & Domestic) at Halonix Technologies Pvt Ltd.
Saksham MauryaSaksham Maurya
DevOps Solution Architect – Assistant Consultant at Tata Consultancy ServicesDevOps Solution Architect – Assistant Consultant at Tata Consultancy Services