Gulshan Kumar

Managed day-to-day headend and broadcast operations, optimizing channel configurations, transport streams, EPG updates, and XML file uploads to enhance service reliability.
- Configured and supported services across DTH, IPTV,Configured and supported services across DTH, IPTV, OTT, and AWS-based platforms to maintain seamless service delivery and operational continuity.Broadcast, RF, and CAS teams for service changes, operational activities, and issue resolution.
- Worked on Gospel ,NSTV, BY-Design or I-CAS, RS-Crypto CAS platforms, including the addition and deletion of linear and interactive services.
- Performed STB testing and validation for DU, OTA, OSD, Fingerprint, EPG, B-mail, and language change EMM scenarios to ensure software and service quality.
- Oversaw STB service operations to ensure timely activation and deactivation of services and content blocking.
- Contributed to system architecture, solution design to system architecture and solution design, providing turnkey project support that met customer and business requirements for HDTV, SDTV, and IPTV.

Led cross-functional teams to enhance customer service delivery and operational efficiency.

Developed and implemented training programs to improve staff performance and service quality.

Analyzed customer feedback to identify trends and drive strategic improvements in service offerings.

Customer support. Active communication with customer for service-related issue. Proper Customer intimation and service rectification.

Play customer provided emergency content in case of service outage in Teleport.

Knowledge in Digital Headend of RF compression, configuration and monitoring of devices like Dish Antenna,Stbs, Decoders,Encoders,Irds,Transcoders, QAM,PSI ,CAS,SMS,Switches and other systems etc. Having good knowledge in Digital Headend of QAM like Teleste 9.6.8 ,Ericsson 8096,Arris D5,Gospell 3680 A,Dexin,Sharp Vision etc.

Having good knowledge of CAS in Digital Headend like Gospell, ABV, Kingvon, NSTV , and ICAS etc.

Depth Knowledge of Channel Setup and Working on downlink parameters of satellite communication like C-BAND,KU-BAND, Lyngsat, signal, FTA Box tuning .

Experienced in configuring, monitoring, troubleshooting, and maintaining Digital Headend (QAM) systems, including Teleste Luminato, Harmonic, Dexin QAM , Sumavision, Uniway, Ericsson, Catvision, and DHP400 platforms.

Hands-on experience with Conditional Access Systems (CAS), including Gospell, RsCrypto, By-Design (I-CAS), NSTV, ABV, and Safe-view, for subscriber authorization, encryption, entitlement management, and content security.

Proficient in Subscriber Management Systems (SMS) such as Ezybill, Aplomb, and Neuro for subscriber provisioning, package management, activation/deactivation, billing coordination, and customer lifecycle management.

Strong knowledge of PSI/SI and EPG Server Management, including Gospell EPG2 and Daxing, for service information generation, channel mapping, Logical Channel Number (LCN) configuration, EPG management, and DVB SI table updates.

Experienced in using Broadcast Monitoring & Diagnostic Tools, including Dektec, DVB Stream Analyzer, Spectrum Analyzer, Wireshark, IP Scanner, DVB-TS Reader, PuTTY, TCOM, transport stream troubleshooting, multicast/IP network diagnostics, and system performance monitoring.Experienced in conducting and supporting TRAI Technical & SMS Audits, including compliance reporting, subscriber database verification, and regulatory documentation.

Successfully participated in technical audits conducted by Zee Entertainment, Star India Pvt. Ltd., and Sony Entertainment Television, ensuring headend infrastructure compliance, broadcast quality, and operational readiness.

Installed and integrated headend equipment with HE, CAS, SMS, STB and PSI systems to ensure seamless digital cable operations.
- Managed the proper functioning of CAS across multiple headends, including CAS package testing, deployment, and maintenance activities.
- Provided technical support services and maintained digital headend equipment and Network Management Systems (NMS) for headends across India.
- Performed routine monitoring and validation of CAS, EPG, PSI/SI, compression quality, and channel addition/deletion activities, while ensuring service quality through troubleshooting and preventive maintenance.
- Supported the STB development team in software testing, fault identification, validation, and deployment of STB software releases.
- Worked on the installation, maintenance, and troubleshooting of both analog and digital CATV headend systems.
- Gained hands-on experience with analog and digital headend equipment from vendors such as NSTV, bydesign ICAS , Gospel, Rs-Crypto ,ABV Aplomb ,Safeview, Easybill ,Daxing , Sumavision,teleste ETC
- Performed tuning, fault restoration, and troubleshooting of C-band and Ku-band satellite dish systems.
- Installed, tested, and troubleshot Video, Audio, RF, IF, ASI, SDI, and IP-based network elements, while supporting the deployment of new technologies across network facilities.

Designed and implemented innovative digital solutions to enhance user engagement across platforms.

Collaborated with cross-functional teams to optimize software development processes and improve project delivery timelines.

Led technical training sessions for junior engineers, fostering skill development and knowledge sharing within the team.

• Duration: 4 Years
• GPA: 1st Division
• 6.47 GPA/CGPA

• Duration: 2 Years
• GPA: 1st Division
• Final Grade: 64.4%

• Duration: 10 Years
• GPA: 1st Division