Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Awards
Languages
Timeline
Gurpreet Singh

Gurpreet Singh

Khanna

Summary

Dynamic Staff Engineer with a proven track record at Sony Pictures Network India, excelling in OTT/VOD streaming and ad tech operations. Expert in data analysis and operational efficiency, leveraging skills in AWS and automation to drive significant improvements. Adept at collaborating across teams, ensuring high-quality service delivery and client satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Staff Engineer- Video/Ad-Tech Operations

Sony Pictures Network India
Bangalore
04.2024 - Current
  • Successfully managing end-to-end SonyLIV video and ad delivery operations.
  • Established P0/P1 video and ad key performance indicators for measuring operational success across various front-end platforms and B2B partners.
  • Developed and implemented operational strategies to increase efficiency and productivity of team.
  • Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
  • Analyzed data from multiple sources to make informed decisions regarding operational strategies.
  • Coordinating with external vendors to resolve any network or server related problems quickly and efficiently.
  • Performed root cause analysis to identify systemic issues that were impacting operational efficiency.
  • Collaborated with other departments to ensure alignment of goals across the organization.
  • Identifying opportunities for cost savings while maintaining high quality standards in operations.

Lead Technical Customer Support Engineer

Synamedia India Private Limited
Bangalore
11.2021 - 04.2024
  • Worked there as a lead Senior Technical Customer Support engineer who responsible to provide all types of technical assistance related to synamedia's product lineup and streaming solution to clients across the global in all the continents (APAC ,EMEA ,North America).
  • Provides Support for OMD Solution to Clients based in Israel and North America (Yes and Shaw).
  • Worked closely with clients to migrate their infrastructure from legacy hardware (Hardware DCM's D9900,9901,9902 ) to virtual DCM (vDCM).
  • Onboarded new clients on Synamedia's new Vivid Waas platform.
  • Was responsible to troubleshoot complex IT, Cloud, On-Prem, and DevOps environments with an understanding of Media Platforms.
  • Dealt with all type of customer technical queries related to company product lineup and providing them technical assistance via remote sessions, Incidents, emails and hotline contact numbers.
  • Expertise in handling complex situation by performing in-depth analysis and to provide root cause analysis back to customer with in agreed SLA's

Senior Support Engineer-2nd Level Assurance

Ericsson Global India Private Limited
Noida
04.2017 - 11.2021
  • I worked there as a 2nd Level Assurance senior support engineer.
  • I was aligned there with multiple International Clients(Virgin Media UK,IE) to manage their end to end TV infrastructure (VOD/OTT/Broadcast/Cloud) as a managed service.
  • I was responsible for testing of android applications/security patches/new builds for trans coders on pre-production environment.
  • To Commit and delivering on set KPIs and making sure that Service Level Agreements (SLA) are met.
  • Worked Collectively with Clients to generate automation ideas in-order to reduce the complexity in the system and make platform more robust and reliable.
  • Driving multiple virgin Media Video on demand transition Projects from Ericsson India side as a SPOC person.
  • To Ensure that any TV faults are fixed in a timely manner to reduce the outage impacts.
  • Continuously Reviewed/Audit the agreed process/identifying Single Point of Failures in the network in-order to enhance the system performance and to avoid fault re-occurrences.

Senior Headend Engineer

Siti Networks Limited
Noida
12.2016 - 03.2017
  • Supported headend system, and managed CTV and DTH broadcasting operations.
  • Was responsible for planning, installation & configuration of various Equipment in the compression chains as per the addition of new transport streams in the system

Teleport Video Engineer

Planetcast Media Service Limited
Noida
10.2014 - 12.2016
  • Supported Teleport Uplink system and managed DTH broadcasting operations

Executive-Operations-DTH NOC

Bharti Airtel Limited
Manesar
08.2012 - 10.2014
  • Supported in network operation center and handled video compression (MPEG-2, MPEG-4)

Education

Post Graduation Diploma - Information and Security

Indira Gandhi National Open University, New Delhi
07.2019

Bachelor of Technology - Electronics and Communications

Punjab Technical University, Punjab
07.2012

Senior Secondary - Non Medical (Physics , Chemistry ,Science)

A S Senior Secondary School, Khanna, Punjab
04.2008

Skills

  • OTT/VOD/IPTV -Streaming
  • HLS/DASH/CMAF
  • Ad Tech (SSAI and CSAI)
  • Media Tailor/Google DAI/GAM
  • Media Connect/Live/Convert/Packager/Media Tailor
  • CMS
  • DVB/MPEG/Video Compression
  • DRM
  • CDN- Networking
  • AWS-Azure Cloud
  • Linux
  • ELK-Stack
  • Data Science with Python
  • Micro-services (Docker-Kubernetes)
  • Automation

Certification

  • Machine Learning Fundamental Level, Ericsson Academy, 09/01/20
  • Automation Fundamental Level, Ericsson Academy, 11/01/20
  • Ericsson Cloud, Microsoft, 12/01/18
  • Kubernetes fundamentals for administrators, Microsoft, 12/01/21
  • Azure Fundamentals, Microsoft, 10/01/21
  • AWS Certified Solutions Architect – Associate (Expires Sept 2026)

Hobbies and Interests

  • Quick learner
  • Technology lover
  • Cricketer
  • Swimmer
  • Runner

Awards

  • North Star Award, 08/01/13, Award for successful execution of Project - World Cup 2015.
  • Award of Excellence, 03/01/21, Awarded by Virgin Media UK for saving the national outage in the network.
  • Certificate of Service Excellence, 03/01/21, Award for excellent service delivery performance for project Achilles during the COVID-19 Pandemic.

Languages

  • English, Native or bilingual proficiency
  • Hindi, Native or bilingual proficiency
  • Punjabi, Native or bilingual proficiency

Timeline

Staff Engineer- Video/Ad-Tech Operations - Sony Pictures Network India
04.2024 - Current
Lead Technical Customer Support Engineer - Synamedia India Private Limited
11.2021 - 04.2024
Senior Support Engineer-2nd Level Assurance - Ericsson Global India Private Limited
04.2017 - 11.2021
Senior Headend Engineer - Siti Networks Limited
12.2016 - 03.2017
Teleport Video Engineer - Planetcast Media Service Limited
10.2014 - 12.2016
Executive-Operations-DTH NOC - Bharti Airtel Limited
08.2012 - 10.2014
Indira Gandhi National Open University - Post Graduation Diploma, Information and Security
Punjab Technical University - Bachelor of Technology, Electronics and Communications
A S Senior Secondary School - Senior Secondary, Non Medical (Physics , Chemistry ,Science)

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