GURPREET SINGH
Bengaluru
Summary
Highly self-motivated and results-oriented media and streaming technology professional with 14 years of experience across the broadcast, video engineering, OTT/IPTV, and CDN domains. My career spans the full video delivery lifecycle—from satellite TV network operations and video compression to large-scale OTT streaming platforms and content delivery networks.
Over the years, I have provided technical expertise for digital video headends supporting leading global operators, including Virgin Media, Comcast, Charter Communications, Verizon, Cox Communications, and Sky, serving customers across APAC, EMEA, North America, and South America.
In recent years, I have focused on designing, scaling, and operating cloud-based streaming platforms, contributing to products such as SonyLIV and Synamedia Quortex. I am passionate about building and operating next-generation end-to-end streaming ecosystems, covering content ingestion, processing, packaging, monetization, CDN delivery, and playback at scale while ensuring reliability, performance, and operational excellence.
Overview
3
3
Languages
6
6
Certifications
14
14
years of professional experience
Work History
STAFF ENGINEER- VIDEO/AD-TECH ENGINEERING
Sony Pictures Network India
04.2024 - Current
- Led SonyLIV Video Engineering and AdTech teams in scaling the streaming platform, enhancing viewer experience, and driving customer retention.
- Hands-on experience integrating AWS Media Services, including MediaConnect, MediaLive, MediaConvert, MediaPackager, and MediaTailor.
- Integrated cloud-native and hybrid workflows for live and VOD content processing and delivery.
- Enabled Server-Side Ad Insertion (SSAI) through integrations with Google DAI and AWS MediaTailor.
- Supported Client-Side Ad Insertion (CSAI) implementations by collaborating with front-end teams on Google IMA SDK integration.
- Extensive experience with media delivery workflows across Akamai and Amazon CloudFront CDNs.
- Contributed to building and operating a streaming platform capable of supporting 10+ million concurrent viewers during major events, including ACC 2025.
- Conducted detailed root cause analysis (RCA) to identify, resolve, and prevent recurring operational and platform issues.
- Worked closely with cross-functional teams, including Product, Engineering, Operations, and Business stakeholders, to ensure alignment on organizational objectives.
- Identified and implemented cost-optimization opportunities across streaming infrastructure while maintaining platform reliability, performance, and quality of experience (QoE).
LEAD TECHNICAL CUSTOMER SUPPORT ENGINEER
Synamedia India Private Limited
11.2021 - 04.2024
- Led technical support for global clients, providing comprehensive assistance for Synamedia's streaming solutions.
- Provides Support for OMD Solution to Clients based in Israel and North America (Yes and Shaw).
- Worked closely with clients to migrate their infrastructure from legacy hardware (Hardware DCM's D9900,9901,9902 ) to virtual DCM (vDCM).
- Onboarded new clients on Synamedia's new Vivid Waas platform.
- Was responsible to troubleshoot complex IT, Cloud, On-Prem, and DevOps environments with an understanding of Media Platforms.
- Dealt with all type of customer technical queries related to company product lineup and providing them technical assistance via remote sessions, Incidents, emails and hotline contact numbers.
- Expertise in handling complex situation by performing in-depth analysis and to provide root cause analysis back to customer with in agreed SLA's.
SENIOR SUPPORT ENGINEER-2ND LEVEL ASSURANCE
Ericsson Global India Private Limited
04.2017 - 11.2021
- I worked there as a 2nd Level Assurance senior support engineer.
- I was aligned there with multiple International Clients(Virgin Media UK,IE) to manage their end to end TV infrastructure (VOD/OTT/Broadcast/Cloud) as a managed service.
- I was responsible for testing of android applications/security patches/new builds for trans coders on pre-production environment.
- To Commit and delivering on set KPIs and making sure that Service Level Agreements (SLA) are met.
- Worked Collectively with Clients to generate automation ideas in-order to reduce the complexity in the system and make platform more robust and reliable.
- Driving multiple virgin Media Video on demand transition Projects from Ericsson India side as a SPOC person.
- To Ensure that any TV faults are fixed in a timely manner to reduce the outage impacts.
- Continuously Reviewed/Audit the agreed process/identifying Single Point of Failures in the network in-order to enhance the system performance and to avoid fault re-occurrences.
SENIOR HEADEND ENGINEER
Siti Networks Limited
12.2016 - 03.2017
- Supported headend system, and managed CTV and DTH broadcasting operations.
- Was responsible for planning, installation & configuration of various Equipment in the compression chains as per the addition of new transport streams in the system.
TELEPORT VIDEO ENGINEER
Planetcast Media Service Limited
10.2014 - 12.2016
- Supported Teleport Uplink system and managed DTH broadcasting operations.
EXECUTIVE-OPERATIONS-DTH NOC
Bharti Airtel Limited
08.2012 - 10.2014
- Supported in network operation center and handled video compression (MPEG-2, MPEG-4).
Education
Post Graduation Diploma - Information and Security
Indira Gandhi National Open University
New Delhi07.2019
Bachelor of Technology - Electronics and Communications
Punjab Technical University
Punjab07.2012
Senior Secondary - Non Medical (Physics, Chemistry, Science)
A S Senior Secondary School
Khanna, Punjab04.2008
Skills
AWS Media Services (MediaConnect, MediaLive, MediaConvert, MediaPackage, MediaTailor)
OTT live and VOD streaming
Ad tech engineering (server-side and client-side ad insertion)
Google Ad Manager and SDK integration
CDN media delivery workflows (Akamai, CloudFront, Jio CDN)
Azure Cloud fundamentals & AWS Certified Solutions Architect-Associate
Client communication
Streaming technologies
Media management tools
Content management systems
Digital rights management
Linux operating system
ELK stack expertise
Microservices architecture
Certification
Machine Learning Fundamental Level, Ericsson Academy, 2020-09-01
Interests
Quick learner, Technology lover, Cricketer, Swimmer, Runner
Timeline
STAFF ENGINEER- VIDEO/AD-TECH ENGINEERING
Sony Pictures Network India
04.2024 - Current
LEAD TECHNICAL CUSTOMER SUPPORT ENGINEER
Synamedia India Private Limited
11.2021 - 04.2024
SENIOR SUPPORT ENGINEER-2ND LEVEL ASSURANCE
Ericsson Global India Private Limited
04.2017 - 11.2021
SENIOR HEADEND ENGINEER
Siti Networks Limited
12.2016 - 03.2017
TELEPORT VIDEO ENGINEER
Planetcast Media Service Limited
10.2014 - 12.2016
EXECUTIVE-OPERATIONS-DTH NOC
Bharti Airtel Limited
08.2012 - 10.2014
Senior Secondary - Non Medical (Physics, Chemistry, Science)
A S Senior Secondary School
Bachelor of Technology - Electronics and Communications
Punjab Technical University
Post Graduation Diploma - Information and Security
Indira Gandhi National Open University