Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

GULSHAN SR

Chennai

Summary

Logistics and shipping specialist with 8 years of combined experience in the shipping and airline industries. Proven ability to lead teams, manage end-to-end operations, and resolve complex challenges under tight deadlines. Strong background in cargo handling, documentation, and customer service, with 3 years of team leadership experience in shipping operations. Seeking a Team Leader role to leverage operational expertise and leadership skills.

Overview

10
10
years of professional experience

Work History

Specialist

Maersk Line GSC
Chennai
08.2022 - Current
  • Streamlined shipment operations by processing booking and amendment requests efficiently.
  • Monitored report analysis to motivate team and meet turnaround time targets.formance.
  • Conducted training and Gemba sessions, enhancing overall team effectiveness.
  • Served as Subject Matter Expert for booking processes, optimizing operational workflows.
  • Transitioned customer processes from manual methods to automated solutions.
  • Managed prompt responses to inquiries while escalating issues per protocols.
  • Consistently adhered to Standard Operating Procedures and Internal Operating Procedures.
  • Collaborated with Team Manager to review and enhance team performance.

Supervisor, Airport Operations

Tata Sia Airlines - Vistara
Chennai
01.2018 - 07.2022
  • Deliver anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations and undertake remedial and pro-active action in line with relevant procedures to minimize disruption to customers.
  • Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence.
  • Support, train and develop airport services agents and other relevant personnel to ensure that they are fully briefed of the operational requirements.
  • Preparation of incident report, if any and notify to the concerned authority.

Customer Service Assistant

Jet Airways(I) LTD, India
Chennai
03.2016 - 07.2017
  • To ensure secure and smooth flight operations are maintained.
  • Delivering highest level of customer service at all touch points.
  • Consistently performing in Check-in, Boarding, Ramp, ATO, Cargo and Lounge.
  • Checking in the passengers to International destinations after validating the passport and Visa by referring TIMATIC.
  • Doing Upselling from Economy Cabin to Business by marketing the products.
  • Assisting passengers during IROPs and transferring them to OAL under agreements.
  • Knowledge in Dangerous Goods Regulations (Basic) Training for passenger and cargo handling by Jet Airways (I) Ltd.

Education

Bachelor of Science - Aeronautical Engineering

Siddharth Institute of Science And Technology
Puttur, India
05-2015

Skills

  • Power Automate Desktop
  • Power BI basic
  • Microsoft Office Suite
  • Case management (CRM)
  • Altea Reservation Desktop ARD
  • GCSS, CODS, GSIS, and other shipping software
  • Star award for Q1/Q2 in 2023
  • Consistent winner of GEM (Going the Extra Mile) Awards
  • Awarded as Star Performer of the Year for 2018-19 in Vistara Airlines
  • Only staff are to go for station setup from Chennai to Raipur to train and help the staff
  • Awarded the most prestigious V-Clap Departmental Award for Ground Services in 2020

Training

  • Power Automate Desktop
  • GCSS - Booking & Amendment tool at Maersk
  • Altea Reservation Desktop ARD, Advance Reservation Training, Vistara
  • Passport and Visa Document Check Training, Jet Airways and Vistara
  • Cash/Petty Cash handling Procedures, Vistara
  • Dangerous Goods

Timeline

Specialist

Maersk Line GSC
08.2022 - Current

Supervisor, Airport Operations

Tata Sia Airlines - Vistara
01.2018 - 07.2022

Customer Service Assistant

Jet Airways(I) LTD, India
03.2016 - 07.2017

Bachelor of Science - Aeronautical Engineering

Siddharth Institute of Science And Technology

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