Gulzar Sheikh
Kashmir
Summary
Dynamic Senior Relationship Manager with proven expertise in loan processing and financial analysis at Outleap Technologies. Skilled in customer assessment and onboarding, consistently enhancing client satisfaction. Recognized for generating referrals and fostering strong relationships, leveraging exceptional communication skills to drive business growth and achieve targets.
Overview
7
7
years of professional experience
Work History
Senior Relationship Manager
Outleap technologies pvt.ltd.
Banglore
01.2025 - Current
- having expertise with more than 13 lenders on educational loan offerings for overseas students, encompassing Indian public and private institutions, Indian NBFCS, and international dollar loan sources.
- Deliver support to students, analyzing profiles and offering appropriate lenders based on needs.
- Facilitated video discussions with students aiming for international higher education and obtained referrals to enhance business opportunities
- Fulfilled all monthly targets
Senior Associate
Uni Cards
Banglore
09.2023 - 01.2025
- Oversaw credit card processing to ensure lead qualification and support onboarding for credit card services through calls.
- Deliver comprehensive product information to ensure seamless customer onboarding
- Educate customers on benefits of credit card while ensuring collection of referrals for target achievement.
- Consistently ranked as top performer over one year, receiving numerous awards and certifications.
- Handled escalation calls whenever customers faced challenging questions.
Floor Coach
Rupeek Fintech pvt. ltd
Banglore
04.2021 - 08.2023
- Managed escalation calls for customers experiencing difficult inquiries about gold loan.
- Conducting comprehensive training sessions for new joiners during OJT to ensure mastery of product knowledge.
- During absence of team leader, managed team operations.
- Partnered with operations team to secure qualified lead without obstacles.
Senior Relationship Manager
Rupeek Fintech pvt. ltd
Banglore
05.2019 - 03.2021
- Facilitate customer understanding of gold loans by providing end-to-end product insights and securing appointments
- Offer information regarding rates of interest, processing charges, repayment schedules, and workflow.
- Assess customer requirements, and present suitable information to finalize deals and schedule appointments with the loan manager.
- End-to-end support throughout process and post-funding assistance.
Customer Support Executive
Aegis customer support pvt. ltd.
Banglore
03.2018 - 03.2019
- Deliver comprehensive customer support to clients during inbound calls.
- Tackle customer inquiries regarding network connectivity, SIM card challenges, and recharge problems.
- Deliver comprehensive support throughout call only
- Enhanced customer satisfaction through effective problem resolution utilizing knowledgeable and friendly service.
- Partnered with diverse teams to reach established goals.
Education
Master of Science - DFSM
Ignou
Banglore01-2023
Emergency Medical Technicain - Medical General
Skill India
Banglore02-2018
Bachelor of Science - General Science
University of Kashmir
Kashmir03-2016
High School Diploma -
Jk Bose
Kashmir01-2013
Skills
- Loan processing and financial analysis
- Customer assessment and onboarding
- Product knowledge and referral generation
- Relationship management and customer service
- Team collaboration and problem solving
- Communication skills and escalation management
Timeline
Senior Relationship Manager
Outleap technologies pvt.ltd.
01.2025 - Current
Senior Associate
Uni Cards
09.2023 - 01.2025
Floor Coach
Rupeek Fintech pvt. ltd
04.2021 - 08.2023
Senior Relationship Manager
Rupeek Fintech pvt. ltd
05.2019 - 03.2021
Customer Support Executive
Aegis customer support pvt. ltd.
03.2018 - 03.2019
Master of Science - DFSM
Ignou
Emergency Medical Technicain - Medical General
Skill India
Bachelor of Science - General Science
University of Kashmir
High School Diploma -
Jk Bose
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