Gunaranjan Sai A
Operations Program Manager
Hyderabad
Summary
Six Sigma Black Belt and Process Excellence Expert with 17+ years in high-stakes environments. Proven ability to optimize operations and ensure quality across Financial Services, Healthcare, and Content Moderation/Trust & Safety. Focused, results-driven, and adept at managing high-pressure demands.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Operations Program Manager
GHX (Global Healthcare Exchange)
05.2024 - Current
- Drive enterprise-wide Operational Excellence by deploying best practices, process standardization, automation, and AI-driven solutions to optimize performance across business functions.
- Support operations in capacity planning and seamless process transition from vendors to in-house teams.
- Lead and execute high-impact Lean Six Sigma (LSS) projects to improve process efficiency, reduce costs, and enhance customer satisfaction.
- Establish Process Excellence Framework across the organization across the USA and India.
- Align individual objectives with the organization’s North Star goals to ensure strategic focus, cross-functional collaboration, and measurable business impact.
- Acted as Project Manager, driving structured governance and stakeholder cadence with leadership teams to monitor progress, resolve risks, and deliver project milestones.
- Working with cross-functional teams, senior leadership, and frontline employees to drive a culture of continuous improvement.
- Utilized tools such as JIRA, Confluence, Power BI, and Sigma Computing dashboards to enhance team collaboration, transparency, and data-driven decision-making.
- Founded in 2000, GHX pioneered healthcare’s largest cloud-based supply chain network, which today connects tens of thousands of healthcare organizations across the globe. Over the last two decades, GHX has continued innovating alongside a passionate community of healthcare providers, suppliers, distributors, and other industry stakeholders, all united around a common purpose to simplify the patient-centered business of healthcare to improve outcomes.
- Project Details:
- 1. Process Reengineering of Content Operations – Resulting in savings of US $200K
- 2. Delivered process transformation in inventory management by diagnosing systemic gaps, implementing standardized workflows, and achieving a 3-month reduction in training cycle time, 10% decrease in rework, and $200K in savings.
- 3. Identified gaps and reduced the Implementation cycle by 27 days, increasing delivery capacity by 15% and unlocking ~$400K in additional annual revenue potential.
- 4. Suppressed Month-on-Month Customer Care Volume to
- 5. Deployment of IPA in e-Invoicing Operations – Deployment under process – expected savings of US $900K
Manager
Genpact (India) Private Limited
06.2022 - 04.2024
- Operations risk identification and mitigation – Targeted focus on process management within control limits.
- Revitalize LSS culture by embedding LSS skills in Operations; drive client engagement.
- Work with Operations to implement improvement plans, process monitoring tools (PKTs, Transaction / Accuracy checks, etc.) & refresher trainings
- Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology.
- Working closely with Operations and Functional Teams to identify process magnetizable opportunities, process bottlenecks to drive stabilization, conduct root cause analysis, and implement process improvements across the business or organization.
- Initiating and leading projects that improve end-to-end processes.
- Building Process Excellence and Digital culture in the team; Driving productivity and process improvement projects aligned with business initiatives.
- Operations Modernization: Leverage digital solutions & platforms built at Genpact to update dashboards to enable intuitive and well-reported 360-degree operations.
- Achievements:
- Assisted 12 First Line Managers in overseeing and completing Green Belt projects.
- Led 6 projects that achieved a positive AHT metric impact, resulting in 12,000+ annualized hours.
- Proposed and successfully implemented Knowledge Base improvements and tool enhancements, resulting in a 4,000 annualized hour efficiency gain.
Deputy Manager
State Street HCL Services (India) Private Limited
01.2018 - 05.2022
- Develop and implement a continuous improvement roadmap. Create an operational strategy to drive cultural change towards Quality and efficiency.
- Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
- Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
- Drive projects independently, which lead to bottom-line savings, top-line impact, benefit to the client, compliance, or regulatory adherence.
- Facilitate and lead error feedback, Root cause analysis, and CAPA plan rollout & documentation.
- Conduct process review (Process Audit) to eliminate duplication of activities and reduce costs.
- Create a culture of “first time right” in the overall process.
- Project Details:
- Reduce Manual Intervention: Fixing Feed Issue in In-house Application by coordinating with multiple teams. The project has resulted in an overall saving of $1.5 million (approx.).
- Cycle Time Reduction: Project delivered savings of nearly $1 million (approx.) through transformation initiatives
- Increase in efficiency: Tracking of deadlines via completion email sent from Outlook. This project helped multiple teams to achieve their deadline and improve timely communication.
- Risk Mitigation: Gave an idea to create a bulk posting macro to control the risk related to back-dated postings.
- Process Improvement: Suggested macro to auto-send query email to Operations for break resolution using the macro tool.
Team Leader
State Street HCL Services (India) Private Limited
07.2013 - 12.2017
- Overseeing & Reviewing Daily Cash, Positions, and Market value reconciliation of funds within stipulated hourly deadlines.
- Ensuring an independent validation, substantiation, and reporting of financial information.
- Implementing the process plan, transitioning, and ensuring adherence to the SLA’s.
- Documentation and maintenance of processes and controls for financial reporting.
- Communicating with the respective parties in case of failure of trades’ settlement.
- GAV calculation for client reporting and preparation of various reports.
- Liaise with Ops and Broker for additional information.
- Driving People Growth (Timely Appraisals, training nominations, reward & promote on both potential & performance).
- Effectively implementing coaching tools & providing feedback to improve the performance of team members.
- Reviewing cross-training schedules for the process periodically.
- Achievements:
- Gained immense confidence and received many appreciations from the management (with State Street & SHSCL Services) for successfully migrating time-critical & sensitive processes to India.
- Supervised & managed the team when there was 60% attrition in the team.
- Received Certificate for Recognition and Awarded as Best Team Lead for JFM Quarter of 2016.
- Have been awarded as “O Infinity Hall of Fame” award for achieving Outstanding performance for consecutive 3 years.
Operations Specialist
State Street HCL Services (India) Private Limited
04.2012 - 06.2013
- Work on reconciliation of Equities, Bonds, OTC, and derivatives products.
- Control of aged break items - All aged breaks should have detailed investigations and follow-ups.
- Contributing Ideas for process Improvements.
- Active participation in the meetings.
- Assisting the Team Lead on management activities.
- Team involvement and communication.
- Prepare and regularly update Standard Operating Procedures.
Sr. Process Executive
Cognizant Technology Solutions
12.2009 - 03.2012
- Updating Static and Market Data in VDPS (Valoren Data Pfledge System) Application.
- Capture and confirm Equity, Fixed Income, Treasury, and Mutual Fund trades from the client in a timely and accurate manner, thus ensuring timely settlement and accounting.
- Ensure client positions are correct and all transactions are processed.
- Executing and validating the trade orders within client deadlines.
- Generation of MIS reports and periodical reports of the project and consolidation thereof.
- Resolve failed trade queries proactively.
- Ensure all errors/breakdowns of procedure are documented as per company policy
- Effectively involved in special projects with Predefined SLA’s and assignments as necessary.
- Application used: Murex, Bloomberg, Telekurs, CITCO Bank, and UBS intranet.
- Efficiently worked as a part of the yellow belt Project, which led to an increase in productivity & accuracy.
Sr. Process Executive
UBS India Service Centre
09.2007 - 11.2009
- Carrying out research on Hedge Fund structures and preparing the report for trading.
- Providing subscription & redemption-related information to the client.
- Enrichment of product information and trading data flowing into multiple destinations and used by various end users within the bank and externally.
- Identified the investment strategies associated with the Fund and worked with several global financial data providers like Bloomberg, Telekurs, CITCO Bank, and UBS intranet, etc.
- Coordinate with internal and external professionals/parties to collect and verify data.
- Strengths:
- Achievement-oriented, excellent people management & analytical skills
- Strong grasp of fundamentals and good communication skills
- Proven strength in problem-solving and coordination.
- A keen sense of attention to detail and the ability to manage change with ease.
- A well-rounded personality and the ability to think problems through and generate solutions.
- Worked with pre and post-client onboarding teams, like project management and Transition teams, to understand and gather the scope and client requirements.
- Proficient in managing & leading teams for running successful operations & with experience in implementing procedures, managing operations for business excellence.
Education
MBA - Finance
01.2007
B.Com. (Hons.) - undefined
01.2005
Skills
Black Belt Certification (completed in the year 2020)
Green Belt Six Sigma (completed in the year 2020)
Data Analytics for Lean Six Sigma (completed in the year 2018)
Good in Excel and Six Sigma tools
Timeline
Operations Program Manager
GHX (Global Healthcare Exchange)
05.2024 - Current
Manager
Genpact (India) Private Limited
06.2022 - 04.2024
Deputy Manager
State Street HCL Services (India) Private Limited
01.2018 - 05.2022
Team Leader
State Street HCL Services (India) Private Limited
07.2013 - 12.2017
Operations Specialist
State Street HCL Services (India) Private Limited
04.2012 - 06.2013
Sr. Process Executive
Cognizant Technology Solutions
12.2009 - 03.2012
Sr. Process Executive
UBS India Service Centre
09.2007 - 11.2009