MARC QUINTUS XAVIER

• Conduct meticulous background screenings for US-based candidates as part of the OPWDD process, ensuring thorough verification

• Oversee the renewal of critical credentials, engaging with candidates to secure updated forms and health documents

• Execute comprehensive internet and CBC fingerprint screenings, escalating cases as necessary while maintaining confidentiality

• Implement rigorous daily credential audits and initiate disciplinary procedures when required, including suspensions and terminations

• Communicated with candidates to ensure the timely renewal of essential documents, such as NY State 2023 form, Federal 2023 form, TB Questionnaire, Flu Decline Documents, BLS Card, and QFT Test

• Manage a detailed suspension tracker, ensuring accurate and up-to-date information.

• Process: First Advantage
• Placing outbound calls to US companies, Schools, Colleges etc to do a back ground verification for Former and Present Employment, Education, Reference Verification, DOT (Department of Transportation) Verification, Defence Verification, Criminal Verification
• Verifying work documents like W2, Pay Stubs, Offer letter etc.
• End to End Verification for DOT Verification regarding CDL drivers, Drug and Alcohol test, accidental test, checking with other organization whether the driver has undergone any police cases or violations during driving

• Process: Athena- Overpayments Voice, Unpostables and Refund Voice
• Overpayments Voice:
• Placing Outbound calls to the US Insurance representatives and Providers to check
• Perform pre-call analysis and check status by calling the payer or using IVR to check on a claim status of the patient.
• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference.
• Record after-call actions and perform post call analysis for the overpayments done on the claim.
• Unpostables Voice:
• Placing Outbound calls to the US Clients and Representatives to check the patient Claim status. treatment has been rendered
• Confirming the Mode of payment how the insurance has been processed through Cheque or Virtual Card Payment.
• Confirming Patients Bank Account information whether the Cheque or Virtual Credit Card payment was done in this bank.
• Refund Voice:
• Placing Outbound Calls to the US Clients and Representatives to check the overpayment status on a Overpaid claim.
• Verifying the Patients information like Pati
• Checking the Claims whether the Provider needs refund or the payment has to be recouped
• Some non-callable accounts will be closed in review.

• Engineer for Belkin Technical Support and TRE (The Retail Equation)
• Belkin:
• Receiving Back to Back inbound calls from US & Canada Customers regarding the Router and Range Extender Configuration
• Convincing US Customers on Technical Related Issues regarding Belkin Products
• Assisting Customers in troubleshooting Belkin Routers, Belkin Range Extenders, Password Related Issue, Firmware Update, and Taking Remote Session of the
• Solving Troubleshooting problems for in-warranty customers and for out of warranty customers we pitch directly for one time support extension for routers and range extenders or Pitch for direct Sales for New Routers and New Range Extenders Of Linksys Routers.
• Making Day to Day Follow up Outbound Call back to the customer to check whether the router is working in good condition or not
• TRE (The Retail Equation):
• Receiving inbound calls from US customers regarding the Returns and Exchanges of their products
• Worked for Top 22 Retailers of USA.
• Convincing Irate customer for the returns and exchanges in all the stores and shopping malls
• Explaining about the returns and exchanges Policies of each retailers to the customers of USA
• Maintaining AHT (Average Handling Time) of 5 minutes in a call