Gunasekar Muthu
Chennai
Summary
Detail-oriented Manual QA Engineer with hands-on experience in Salesforce application testing, defect tracking (JIRA), and user acceptance testing (UAT). Transitioning from a Digital Process Associate role, bringing strong analytical skills, issue resolution expertise, and workflow validation experience. Proficient in manual testing, test case execution, and bug reporting, ensuring high-quality software performance. Experienced in banking and compliance testing, identifying and resolving application discrepancies while maintaining regulatory standards. Adept at working in Agile environments, collaborating with cross-functional teams to improve system functionality and customer experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Digital Process Associate
HCL Technologies
03.2024 - 03.2025
Application Testing & Validation:
- Verified credit card application workflows in Salesforce to ensure data integrity and compliance with banking regulations.
- Identified inconsistencies and potential system errors, contributing to process improvements.
Issue Investigation & Bug Reporting (JIRA):
- Analyzed and documented customer-reported issues related to credit card transactions, billing errors, and fraud alerts.
- Logged, categorized, and tracked defects in JIRA, ensuring timely resolution with internal teams.
- Created detailed bug reports, including steps to reproduce, severity levels, and impact analysis.
Process Compliance & Documentation:
- Ensured compliance with banking regulations by validating application approvals and dispute resolutions within Salesforce.
- Maintained detailed documentation of common issues, resolutions, and process enhancements—similar to QA test cases and reports.
Email & Communication Testing:
- Validated automated email responses and customer communication templates for accuracy and proper delivery.
- Reported email formatting or content-related issues in JIRA, ensuring a smooth customer communication process.
Education
B.E - Computer Science
Nehru Institute of Technology
Coimbatore, India04-2022
Skills
Manual Testing & Validation
Defect Tracking & Bug Reporting
Salesforce Testing
Test Case Creation & Execution
SQL (Basic Queries)
Agile Methodology
Certification
Selenium Automation Testing with Java – Besant Technologies | 2023
Languages
English
Tamil
Timeline
Digital Process Associate
HCL Technologies
03.2024 - 03.2025
B.E - Computer Science
Nehru Institute of Technology
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