Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Hi, I’m
Silambarasan P
IT Services & Consulting
Bangalore
Summary
Overview
3
years of professional experience
5
years of post-secondary education
1
Certification
Work History
HCL Technologies Pvt Ltd Bangalore
Digital Process Associate
2021.08 - Current (5 education.years_Label & 2 education.months_Label)
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Education
Govt Boys Higher Secondary School Vaniyambadi
Master Of Business Administration from Business Administration And Management
2017.07 - 2019.08 (2 education.years_Label & 1 education.month_Label)
University Overview
- Continuing education in Subject
Imayam Arts And Science College Vaniyambadi
Bachelor Of Business Administration from Business Administration
2014.07 - 2017.05 (2 education.years_Label & 10 education.months_Label)
University Overview
Skills
Photo processing
Color correction
Order preparation
Inventory management
Tally ERP9
Ms office
Certification
CPA - Certified Public Accountant
Timeline
Digital Process Associate
HCL Technologies Pvt Ltd
2021.08 - Current (5 education.years_Label & 2 education.months_Label)
CPA - Certified Public Accountant
2019-01
Govt Boys Higher Secondary School
Master Of Business Administration from Business Administration And Management
2017.07 - 2019.08 (2 education.years_Label & 1 education.month_Label)
Imayam Arts And Science College
Bachelor Of Business Administration from Business Administration
2014.07 - 2017.05 (2 education.years_Label & 10 education.months_Label)