GUNCHITA CHADA

• I'm currently working as Concierge in Air Canada with CELEBI ASIPL.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided support and guidance to Premium Air Canada Passengers.

I worked with Concentrix (CNX) as a customer agent over the phone, Chat and email.

Contributed to the development of a comprehensive query and updated the customer on current affairs regarding company promotions and offers.

Demonstrated to the customers and clients the use of services and products to create hassle-free customer service with full productivity at the same time.