Gunindra Gunu Basumatary
DOB- 17.07.1990
Guwahati
Summary
Professional relationship management expert with strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability while excelling in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Relationship Manager-Working Capital
HDFC Bank
02.2024 - 01.2025
- Selling of OVERDRAFT product to MSME,
- Sourcing of leads from internal channels like Bank Branches,
- Merchant teams and externally via out bound activities and references.
- Lead generation and joint calls with RM/PB customers
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Planning and executing catchment area activities for business development
- Cross selling of – Insurance, CASA, Credit Cards, and other asset products
- Complied with established internal controls and policies.
- Built and maintained relationships with new and existing clients while providing high level of expertise
Insurance Manager
Ti Automotives Pvt Ltd (Renault Guwahati)
06.2017 - 02.2024
- Responsible for motor insurance sales in dealer
- Lead and motivate a team of insurance sales representatives to achieve individual and departmental sales goals questions and suggest proper product to customers.
- Train sales staff on insurance products, policies, and sales techniques.
- Develop and implement sales strategies to maximize insurance penetration within the dealership
- Ensure adherence to all insurance regulations and licensing requirements
- Stay updated on industry trends and changes in insurance regulations.
Insurance In-charge
Utkarsh Mototech Pvt Ltd (Malhotra Chevrolet)
03.2016 - 06.2017
- Responsible for motor insurance sales in dealer
- Lead and motivate a team of insurance sales representatives to achieve individual and departmental sales goals questions and suggest proper product to customers.
- Train sales staff on insurance products, policies, and sales techniques.
- Develop and implement sales strategies to maximize insurance penetration within the dealership
- Ensure adherence to all insurance regulations and licensing requirements
CCE
S S NETCOM PVT LTD
11.2013 - 08.2015
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Handled 300 calls per day to address customer inquiries and concerns.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
B.COM -
R.G BARUAH COLLEGE
GUWAHATI 01.2009 - 12.2012
High School Diploma -
IDEAL NURSERY HIGH SCHOOL
GUWAHATI 01.1997 - 12.2007
HIGHER SECONDARY - COMMERCE
R G BARUAH COLLEGE
GUWAHATI 01.2007 - 12.2009
Skills
Effective Customer Communication
Effective Written Communication
Team Leadership
Adaptable Problem Solver
Driven Professional
Technical Proficiency
Effective Conflict Resolution
Certification
BCA (COMPUTER)
Timeline
Relationship Manager-Working Capital
HDFC Bank
02.2024 - 01.2025
Insurance Manager
Ti Automotives Pvt Ltd (Renault Guwahati)
06.2017 - 02.2024
Insurance In-charge
Utkarsh Mototech Pvt Ltd (Malhotra Chevrolet)
03.2016 - 06.2017
CCE
S S NETCOM PVT LTD
11.2013 - 08.2015
B.COM -
R.G BARUAH COLLEGE
01.2009 - 12.2012
HIGHER SECONDARY - COMMERCE
R G BARUAH COLLEGE
01.2007 - 12.2009
High School Diploma -
IDEAL NURSERY HIGH SCHOOL
01.1997 - 12.2007
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