Gunisha Koundal

Skills and Achievements

• Maintained energy and enthusiasm in fast-paced environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Created plans and communicated deadlines to complete projects on time.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Communicating with the International team help them Understand the challenges and the requirements of the Indian Students applying for international education to Selkirk College
• Providing prospective students with general information on registration, program selection and academic requirements.
• Handling inquiries regarding applications, enrollment, courses and financial aid.
• Attending Education fairs, Seminar & conducting spot sessions and Assessments for the colleges and Schools .
• Coordinating with international team and guiding backend admissions team for smooth functioning.
• Have participated in appropriate recruitment and enrollment activities including: open houses, regional presentations.
• Managing relationships with the recruitment partners keeping a check on their performance , Helping them with Regular training sessions .
• Identifying new Partner agents to come on board with Selkirk College

• Demonstrated strong knowledge of products and packages.
• Dealt professionally with requests, complaints, reviews and refunds.
• Served clients by planning and selling domestic and international travel vacations.
• Met or exceeded goals by developing long-standing relationships with clients and soliciting new business through referrals and repeat business.

• Counseling Clients for study visa and career opportunities abroad.

• Experience in keeping Regular follow up with clients for immigration process

• Involved in process reviews, risk assessment, identifying risks and areas of potential improvements and preparing risk-control matrix (RCM).

• Built SOPs by studying As-Is processes and designing To-be processes for various client.

• To make necessary steps for process improvement, process documentation and revenue monitoring

• Providing prospective students with general information on registration, program selection and academic requirements.
• Handling inquiries regarding applications, enrollment, courses and financial aid.
• Attending Education fairs, Seminar & conducting spot sessions for the Company.
• Keeping Updated knowledge about my products the course and the fees of Specific Institutions.

• Meeting the Sales Targets and the purposed Deadlines

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Counseling Clients for study visa and career opportunities abroad.
  • Experience in keeping Regular follow up with clients for immigration process
  • Involved in process reviews, risk assessment, identifying risks and areas of potential
  improvements..
  • To make necessary steps for process improvement, process documentation and revenue
  monitoring
  • Generating business by converting leads.
  • Conveying students about required academic, professional, personal and financial
  requirements for case proceedings.
  • Coordinating with Operations department time to time for the student's case
  proceedings.
  • Post visa counseling for Pre-departure orientation.

• Guided clients in developing skills and strategies for dealing with problems.
• Developed and expanded referral system of service providers to assist clients in attaining services.
• Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
• Conducted evaluations to help patients develop measurable treatment goals.
• Handling Clients Guiding them to choose the correct country according to their Profile
  • Generating revenue and guiding them through the Visa process.
  • Calling and training the new employees for the calling as well as study visa process.
  • Keeping in touch with the Clients and attending their calls and handeling their queries.