Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gunja Karia

Gunja Karia

Chief Human Resources And Operations Officer
Junagadh

Summary

Strong & Collaborative Leader, Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.


Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Chief Human Resources and Operations Officer

Noble Group of Companies
Junagadh
2021.05 - Current
  • Recruitment of sales person and promoters pan India
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Training
  • Branding and development
  • Managing Delivery partner and channel partners
  • Handling entire operations , filling , documentations
  • Salary and vendor management
  • Pay out calculation checking and query solving
  • Procurement and agency co-ordinations
  • Implemented processes that simplified procedures and reduced average processing time.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.

Rgional Manager

FudX (Online Food Delivery Platform)
Junagadh
2020.05 - 2021.04
  • Delivery partner recruitment
  • Branding and development
  • Selling and developing various centers of Gujarat
  • Managing Delivery partner and channel partners
  • Fetching discounts from restaurants
  • Restaurant addition
  • Restaurant payout co-ordination
  • Handled areas such as Junagadh , Gandhinagar , Ahmedabad , Anand and Vidyanagar
  • Pay out calculation checking and query solving
  • Bringing in fixed delivery clients for the company.

Franchisee Head

Next stride CareerDevelopment Servces Pvt Ltd
Junagadh
2012.01 - 2020.05
  • Sales Key, Responsible for training and Management for all the branches of Gujarat
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Conducting various training programs for various companies, and providing the training team training and motivation
  • Conducting Business opportunity Presentation for prospective clients
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Area Traininig Manager

Aegon Religare Life Insurance Pvt Ltd
Ahmedabad
2010.12 - 2012.12
  • Responsible for training and Management of training for 6 territories of Saurashtra cluster
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Conducted Sales Manager Induction Program, Life Advisor Induction Program and Life cycle base training for Sales Managers as well as advisors
  • Headled a team of 6 consultant trainers around the entire saurashtra
  • Issuing Letter Of Completion for IC-33 trained advisors
  • Conducting Sales Manager induction programs
  • Conducting Business opportunity Presentation for prospective advisors
  • Managed new employee orientation training process for more than 310 employees each year.

Training and Human Resources Manager

LionTel Info Solutions Pvt Ltd
Ahmedabad
2010.02 - 2010.12
  • Responsible for training for the entire staff ( Agent , Team Leaders)
  • Conducting Agent Induction Programs
  • Conducting Business opportunity Presentation for prospective clients
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Sales Support activities
  • Taking care of HR activities like interviewing, recruiting, maintaining employee files, payroll management etc.
  • Monitored and handled employee claims involving performance-based and harassment incidents.

Designation Training Manager

Kotak Mahindra Life Insurance Company Limited
2009.08 - 2009.12
  • Responsible for training and Management of training for 6 territories of Saurashtra cluster
  • Conducting Sales Manager Induction Program, Life Advisor Induction Program and Life cycle base training for Sales Managers as well as advisors
  • Heading a team of 6 consultant trainers around the entire saurashtra
  • Issuing Letter Of Completion for IC-33 trained advisors
  • Conducting Sales Manager induction programs
  • Conducting Business opportunity Presentation for prospective advisors
  • Sales Support activities
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.

Sales Training Manager

Reliance Life Insurance Company Limited
Junagadh, Ahmedabad
2008.03 - 2009.08
  • Training Sales Managers, Advisors, CDA of Ahmedabddistrict
  • Conducting Sales Manager Induction Program, Advisor Induction Program for
  • (Ahmedabad,Gandhinagar,Mehsana,Patan,Palanpur, Visnagar) branches
  • Responsible for 3 Channels Agency, CDA, Emerging Market and 6 branches
  • IC-33 training to new advisors
  • Issuing Training Completion Certificate for IC-33 trained advisors
  • Conducting Branch Manager Induction Programs for CDA Channel.
  • Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
  • Evaluated trainee performance to provide individual coaching, tools and constructive feedback.

Sales Manager

Bajaj Allianz Life Insurance Company, Junagadh
2008.01 - 2008.03
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

Counselor

Xplora Design Skool
Ahmadabad
2007.12 - 2008.01
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Developed and expanded referral system of service providers to assist clients in attaining services.
  • Implemented and developed core counseling programs to meet each individual's specific and varying needs.

Trainer

Patel Kelavani Mandal, Junagadh
2005.06 - 2007.12
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Scheduled and taught in class and online courses to increase learning opportunities.

Public Relation Officer

CareerAchievements
2005.06 - 2006.07
  • Developed a new brand FUDX solely in the entire region with in a short span of six months
  • Started from Junagadh and made the company go live in 4 more cities in a span of 6 months
  • Developed , launched and managing relations with 82 restaurants live in Junagadh , Anand – vidyanagr = 103 restaurants , Ahmedabad – 130 restaurants , Gandhinagar – 40 restaurants (Gandhinagar is not live yet)
  • Brought in Fixed pay – out clients for FUDX who pay fixed minimum amount to the company daily for imparting delivery services
  • Always acted as a source of revenue addition in FUDX
  • Developed the routine milk delivery module also in FUDX by getting tie –up with AMUL and MAAHI
  • Conducted Territory Manager Induction Program for all theT.Ms of Saurashtra region
  • Average Pass percentage ratio maintained at 90%
  • Trained 100 sales managers of Ahmadabadaltogether, and received an applause from all of them in presence of R.M from them
  • After that training , special requests were kept by Ahmadabad T.Ms to have my training to Mr
  • Jagmohan Bains…(RTM that time)
  • Rated at 4th position among all the trainers across India in KOTAK LIFE INSURANCE for the month of NOV 2009 , this achievement is just in a span of 3 months at KLI

Education

Master of Arts - Public Speaking

Saurastra University
2001.04 -

B.A - English

Saurashtra University

HSc - commerce

Gujarat Board
Reading, Junagadh, Gujarat

Skills

    Operations

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Timeline

Chief Human Resources and Operations Officer

Noble Group of Companies
2021.05 - Current

Rgional Manager

FudX (Online Food Delivery Platform)
2020.05 - 2021.04

Franchisee Head

Next stride CareerDevelopment Servces Pvt Ltd
2012.01 - 2020.05

Area Traininig Manager

Aegon Religare Life Insurance Pvt Ltd
2010.12 - 2012.12

Training and Human Resources Manager

LionTel Info Solutions Pvt Ltd
2010.02 - 2010.12

Designation Training Manager

Kotak Mahindra Life Insurance Company Limited
2009.08 - 2009.12

Sales Training Manager

Reliance Life Insurance Company Limited
2008.03 - 2009.08

Sales Manager

Bajaj Allianz Life Insurance Company, Junagadh
2008.01 - 2008.03

Counselor

Xplora Design Skool
2007.12 - 2008.01

Trainer

Patel Kelavani Mandal, Junagadh
2005.06 - 2007.12

Public Relation Officer

CareerAchievements
2005.06 - 2006.07

Master of Arts - Public Speaking

Saurastra University
2001.04 -

B.A - English

Saurashtra University

HSc - commerce

Gujarat Board
Gunja KariaChief Human Resources And Operations Officer