Gunja Karia
Chief Human Resources And Operations Officer
Junagadh
Summary
Strong & Collaborative Leader, Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Chief Human Resources and Operations Officer
Noble Group of Companies
Junagadh
05.2021 - Current
- Recruitment of sales person and promoters pan India
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Training
- Branding and development
- Managing Delivery partner and channel partners
- Handling entire operations , filling , documentations
- Salary and vendor management
- Pay out calculation checking and query solving
- Procurement and agency co-ordinations
- Implemented processes that simplified procedures and reduced average processing time.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Rgional Manager
FudX (Online Food Delivery Platform)
Junagadh
05.2020 - 04.2021
- Delivery partner recruitment
- Branding and development
- Selling and developing various centers of Gujarat
- Managing Delivery partner and channel partners
- Fetching discounts from restaurants
- Restaurant addition
- Restaurant payout co-ordination
- Handled areas such as Junagadh , Gandhinagar , Ahmedabad , Anand and Vidyanagar
- Pay out calculation checking and query solving
- Bringing in fixed delivery clients for the company.
Franchisee Head
Next stride CareerDevelopment Servces Pvt Ltd
Junagadh
01.2012 - 05.2020
- Sales Key, Responsible for training and Management for all the branches of Gujarat
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducting various training programs for various companies, and providing the training team training and motivation
- Conducting Business opportunity Presentation for prospective clients
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Area Traininig Manager
Aegon Religare Life Insurance Pvt Ltd
Ahmedabad
12.2010 - 12.2012
- Responsible for training and Management of training for 6 territories of Saurashtra cluster
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Conducted Sales Manager Induction Program, Life Advisor Induction Program and Life cycle base training for Sales Managers as well as advisors
- Headled a team of 6 consultant trainers around the entire saurashtra
- Issuing Letter Of Completion for IC-33 trained advisors
- Conducting Sales Manager induction programs
- Conducting Business opportunity Presentation for prospective advisors
- Managed new employee orientation training process for more than 310 employees each year.
Training and Human Resources Manager
LionTel Info Solutions Pvt Ltd
Ahmedabad
02.2010 - 12.2010
- Responsible for training for the entire staff ( Agent , Team Leaders)
- Conducting Agent Induction Programs
- Conducting Business opportunity Presentation for prospective clients
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Sales Support activities
- Taking care of HR activities like interviewing, recruiting, maintaining employee files, payroll management etc.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Designation Training Manager
Kotak Mahindra Life Insurance Company Limited
08.2009 - 12.2009
- Responsible for training and Management of training for 6 territories of Saurashtra cluster
- Conducting Sales Manager Induction Program, Life Advisor Induction Program and Life cycle base training for Sales Managers as well as advisors
- Heading a team of 6 consultant trainers around the entire saurashtra
- Issuing Letter Of Completion for IC-33 trained advisors
- Conducting Sales Manager induction programs
- Conducting Business opportunity Presentation for prospective advisors
- Sales Support activities
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Sales Training Manager
Reliance Life Insurance Company Limited
Junagadh, Ahmedabad
03.2008 - 08.2009
- Training Sales Managers, Advisors, CDA of Ahmedabddistrict
- Conducting Sales Manager Induction Program, Advisor Induction Program for
- (Ahmedabad,Gandhinagar,Mehsana,Patan,Palanpur, Visnagar) branches
- Responsible for 3 Channels Agency, CDA, Emerging Market and 6 branches
- IC-33 training to new advisors
- Issuing Training Completion Certificate for IC-33 trained advisors
- Conducting Branch Manager Induction Programs for CDA Channel.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
Sales Manager
Bajaj Allianz Life Insurance Company, Junagadh
01.2008 - 03.2008
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Counselor
Xplora Design Skool
Ahmadabad
12.2007 - 01.2008
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
Trainer
Patel Kelavani Mandal, Junagadh
06.2005 - 12.2007
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
Public Relation Officer
CareerAchievements
06.2005 - 07.2006
- Developed a new brand FUDX solely in the entire region with in a short span of six months
- Started from Junagadh and made the company go live in 4 more cities in a span of 6 months
- Developed , launched and managing relations with 82 restaurants live in Junagadh , Anand – vidyanagr = 103 restaurants , Ahmedabad – 130 restaurants , Gandhinagar – 40 restaurants (Gandhinagar is not live yet)
- Brought in Fixed pay – out clients for FUDX who pay fixed minimum amount to the company daily for imparting delivery services
- Always acted as a source of revenue addition in FUDX
- Developed the routine milk delivery module also in FUDX by getting tie –up with AMUL and MAAHI
- Conducted Territory Manager Induction Program for all theT.Ms of Saurashtra region
- Average Pass percentage ratio maintained at 90%
- Trained 100 sales managers of Ahmadabadaltogether, and received an applause from all of them in presence of R.M from them
- After that training , special requests were kept by Ahmadabad T.Ms to have my training to Mr
- Jagmohan Bains…(RTM that time)
- Rated at 4th position among all the trainers across India in KOTAK LIFE INSURANCE for the month of NOV 2009 , this achievement is just in a span of 3 months at KLI
Education
Master of Arts - Public Speaking
Saurastra University
04.2001 -
B.A - English
Saurashtra University
HSc - commerce
Gujarat Board
Reading, Junagadh, GujaratSkills
Operations
Timeline
Chief Human Resources and Operations Officer
Noble Group of Companies
05.2021 - Current
Rgional Manager
FudX (Online Food Delivery Platform)
05.2020 - 04.2021
Franchisee Head
Next stride CareerDevelopment Servces Pvt Ltd
01.2012 - 05.2020
Area Traininig Manager
Aegon Religare Life Insurance Pvt Ltd
12.2010 - 12.2012
Training and Human Resources Manager
LionTel Info Solutions Pvt Ltd
02.2010 - 12.2010
Designation Training Manager
Kotak Mahindra Life Insurance Company Limited
08.2009 - 12.2009
Sales Training Manager
Reliance Life Insurance Company Limited
03.2008 - 08.2009
Sales Manager
Bajaj Allianz Life Insurance Company, Junagadh
01.2008 - 03.2008
Counselor
Xplora Design Skool
12.2007 - 01.2008
Trainer
Patel Kelavani Mandal, Junagadh
06.2005 - 12.2007
Public Relation Officer
CareerAchievements
06.2005 - 07.2006
Master of Arts - Public Speaking
Saurastra University
04.2001 -
B.A - English
Saurashtra University
HSc - commerce
Gujarat Board
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