GUNJAN Kain
Gurgaon
Summary
A dedicated and results-driven leader with cross-cultural experience in Retail Operations and Community Management. Passionate about empowering teams, fostering a collaborative environment, and ensuring the highest standards of professionalism, I believe in leading with empathy and integrity, creating a positive atmosphere where both staff and clients feel valued and supported.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Awfis
06.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Founder & CEO
Shin Venture
07.2024 - Current
- Launched and managed an e-commerce business specializing in women's footwear.
- Oversaw brand development and growth.
- Curated footwear styles based on customer preferences and market trends.
- Collaborated with vendors to ensure product quality and timely production.
- Managed digital marketing campaigns, social media strategy, and influencer partnerships.
- Developed strategies to enhance online presence, boost conversion rates, and achieve revenue targets.
Community Manager
SPRING HOUSE CO-WORKING PRIVATE LIMITED
07.2023 - 07.2024
- Developed and implemented SOPs to optimize efficiency and streamline processes.
- Collaborated with sales and marketing on events and client engagement activities.
- Assisted with daily operations, facilities management, and member services.
- Coordinated with vendors, resolved member concerns, and ensured safety and security compliance.
Assistant Community Manager
AWFIS SPACE SOLUTIONS LIMITED
04.2023 - 06.2023
- Executed social media campaigns in line with marketing objectives.
- Produced engaging content, addressed customer inquiries, and tracked online feedback.
- Organized events to drive community engagement and increase brand visibility.
- Managed client relationships, processed payments, and oversaw operational tasks for smooth operations.
Community Manager
MIQB
04.2021 - 03.2023
- Fostered a collaborative community environment and facilitated member connections.
- Managed print and digital communications for the MIQB community.
- Led end-to-end event management and supported member initiatives.
- Ensured smooth operations, acted as a happiness advocate, and promoted the MiQB brand.
Community Manager
ABL WORKSPACES PRIVATE LIMITED
09.2020 - 03.2021
- Prepared proposals, ensured smooth client onboarding, and addressed service-related issues.
- Managed office supplies, inventory, and approved bills.
- Maintained a clean and hygienic workspace for a healthy environment.
Team Leader
PIOUSAI INFO SERVICES PRIVATE LIMITED
09.2018 - 08.2020
- Stayed updated on education and technology trends, trained new recruits, and managed team attendance and payroll.
- Handled client document acquisition and submission to the CRM department.
- Organized CRM meetings, team sessions, road trips, and managed events.
Education
Bachelor of Commerce -
University of Delhi
New DelhiDiploma - Tourism And Travel Management
Frankfinn
Diploma - E-Accounting
Tally Academy
Skills
- INVENTORY AND SUPPLY CHAIN MANAGEMENT
- CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
- BUDGETING AND COST CONTROL
- EVENT PLANNING AND COMMUNITY ENGAGEMENT
- CONFLICT RESOLUTION AND PROBLEM SOLVING
Interests
Food Blogging, Reading, Travelling
Awards
Assisted Doctors Without Borders/Médecins Sans Frontières with fundraising efforts and managed training initiatives, supporting the organization's mission to provide medical aid in crisis zones.
Timeline
Assistant Manager
Awfis
06.2025 - Current
Founder & CEO
Shin Venture
07.2024 - Current
Community Manager
SPRING HOUSE CO-WORKING PRIVATE LIMITED
07.2023 - 07.2024
Assistant Community Manager
AWFIS SPACE SOLUTIONS LIMITED
04.2023 - 06.2023
Community Manager
MIQB
04.2021 - 03.2023
Community Manager
ABL WORKSPACES PRIVATE LIMITED
09.2020 - 03.2021
Team Leader
PIOUSAI INFO SERVICES PRIVATE LIMITED
09.2018 - 08.2020
Diploma - E-Accounting
Tally Academy
Bachelor of Commerce -
University of Delhi
Diploma - Tourism And Travel Management
Frankfinn
Similar Profiles
Rohit KaleRohit Kale
Sr. Purchase Executive at AWFISSr. Purchase Executive at AWFIS
SHAIYMA RAJSHAIYMA RAJ
Community Manager at AWFISCommunity Manager at AWFIS
Saibal RoySaibal Roy
Senior Manager - Community & Operations at Awfis Space Solutions LimitedSenior Manager - Community & Operations at Awfis Space Solutions Limited
Kuljit SinghKuljit Singh
Head (Director), Business Transformation & Risk Control at AIS Info SourceHead (Director), Business Transformation & Risk Control at AIS Info Source
Girish MisraGirish Misra
Director – Operations at FareportalDirector – Operations at Fareportal