Gunjan Kumar Shrivastav

Dynamic Senior Engineer with extensive experience at Voltas Limited, excelling in HVAC troubleshooting and preventive maintenance. Proven track record in training teams and enhancing customer satisfaction through effective communication and problem-solving. Adept at contract negotiation and inventory management, ensuring operational efficiency and reliability in service delivery.

• Hindi
• English

• Listening Music
• Travelling

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

• Inspection & Commissioning, Participating in weekly client meeting for work progress & site issue., Checking Installation of VRV system, Cassettes AC, Floor Standing AC, Ductable AC units on every site in North Zone., Manage and supervise the site execution works, especially for VRV System activities on day to day basis including resources, planning and monitoring., Installation & Commissioning of the VRV system with/without Centralized Remote Control, BACNET., Preparation of Installation & Commissioning checklist during commissioning of VRV Unit., Prepare Service Commissioning certificate for VRV system.
• Inspection & Complaint handling, Troubleshooting for VRV system, Cassettes AC, Floor Standing AC, Ductable AC units., Close complaints and intimate it to company's service call center, after attending., For any rectification, Take photographs, inform Project Engineer for further rectification., Conduct inspection for transit damage, Prepare checklist & damage report for the same., Quarterly visit sites (VRV Site mainly) for preventive measures to reduce the chance of failure/ breakdown., Prepare monthly report on attended complaints & update its status on weekly basis.
• Site Visit and Dealers & Customer Support, Site visit for resolve technical issues if occurs., Provide training to dealer staff (for CRM, installation, troubleshooting and safety factors) and AC Operation training to Customer., Resolving VRV system, Cassettes AC, Floor Standing AC, Ductable AC unit queries, if dealer technician unable to resolve it., Prepare ASP (Authorized Service Provider) investigation sheet, for new dealer appointment., Prepare dealer claims (like: AMC Incentive, Commissioning, In-Warranty, Out of Warranty, Spare parts, Gas Charges, Routine Service)., Issue Routine service cards to dealers after commissioning & spare parts within warranty to customer/ dealer.
• AMC Revenue Generation, Planning & driving strategic service sales to achieve yearly, quarterly and monthly AMC revenue road map., Work on IB and proactively identifying areas of AMC potential and take steps to take it in AMC scope., Dealer development in AMC sales., Meets regularly with key decision-makers within assigned account base., Regular Reviews on Lost AMC & out of warranty installable cases., AMC sales for VRV/DUCT/PACAKAGE Systems by providing awareness on benefits of AMC and understanding customer's need.
• Operations & Maintenance, Planning an effecting preventive maintenance schedule with service teams on install base to Increase machine up time, equipment reliability and customer confidence., Regular review on lost AMC & out of warranty installable cases., Managing the team with dealer & align to attend complaint (Service & OTR/Paid services).
• Payment Collection, Organizing direct meetings or calls with end users on timely payment collection & Price negotiation., Regular reviews on Timely payment collection of outstanding dues.
• Spares & Parts Sales, Sales of Spare parts (Commercial Central Air-conditioning parts) through Established channels / new channels partner as per market requirement., To keep in stock availability of the recommended accessories to customer.

• Passport Number: N 6840135
• Date of Birth: 07/23/94
• Gender: Male
• Nationality: Indian
• Marital Status: Married