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Gunjan Rana
Implementation Project Manager
Bengaluru
Summary
Tech-savvy Implementation Project Manager with 6.1 years of hands-on experience gathering requirements and verifying completed hardware and software deployments within budget and schedule. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements, budgetary restrictions and logistical considerations.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Implementation Project Manager
EClinicalworks
Bengaluru
12.2019 - Current
- Manage customer relationship, expectations, project scoping, planning, execution, assessment, and closure within Post Implementation team.
- Prepare effective project requirement document and apply agile project management methodologies were necessary.
- Own multiple accounts from initiation until project closure.
- Manage data migration from client's existing software to eClinicalWorks software.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect implementation process from unforeseen delays and costs.
- Facilitate team and client meetings effectively to achieve common objective.
- Review deliverable prepared by team before passing to client.
- Ensure that project documents are complete, current, and stored appropriately by ensuring compliance to organizational and HIPAA regulations.
- Hold regular status meetings with project team.
- Resolve and/or escalates issues in timely fashion.
- Set and manages client expectations.
- Understand how to communicate difficult/sensitive information tactfully.
- Develop lasting relationships with client personnel that foster client ties.
- Prepared and drafted Work instruction and SOP for projects being handled by team.
- Application of Scrum methodologies to improve process efficiency to reduce SLA and TAT for improvised client experience.
- Willingness to work in highly demanding and result oriented team environment where priorities can change frequently.
- Ability to work effectively in virtual environment, be flexible in their approach and open to work in US shift times.
- Compile with and help to enforce standard policies and procedures
- Understand customer limitations and propose alternatives/workarounds
- Review deliverables prepared by team before passing to client
- Facilitating team and client meetings effectively
- Monitor that resolutions given to client are HIPAA compliant.
Operations Advisor
Concentrix Private Limited
Bengaluru
09.2017 - 10.2019
- Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results/impact.
- Improve existing technology assists/offerings by contributing in refining product backlogs and by supporting POCs.
- Working closely with Apple development team to find root cause of various software related issues by raising RTAs requests for required projects.
- Work with different verticals acting as single point of contact for client issues.
- Managed time efficiently in order to complete all tasks within deadlines.
- Supervise day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.
- Work regularly to find Root Cause (RCA) of various recurring issues and inform same to client to find out fixed solution.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Provide regular trainings to team members and new joiners about various modules.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Science - Mechanical Engineering
Institute of Science And Technology
Haryana 08.2008 - 06.2013
No Degree - Science Education, Mathematics
Bhartiya Public School
Haryana 04.2001 -
No Degree - Science Education, Mathematics, English
Air Force School
Haryana 04.2001 -
Skills
Waterfall methodology
Documentation Management
Risk mitigation planning
Attention to Detail
Training and Development
Flexible and Adaptable
Critical Thinking
Self-Motivated
Planning and Coordination
Excellent Communication
Teambuilding
Problem-Solving
Multitasking Abilities
Accomplishments
- Certified Scrum Master from Scrum Alliance
- Project Management Professional (PMP) trained from Indian School of Professional Excellence(ISPE).
Software
Solidworks
Interests
Blogging
Learning languages
Photography
Travel
Sports
Art
Reading
Listening to music
Timeline
Implementation Project Manager
EClinicalworks
12.2019 - Current
Operations Advisor
Concentrix Private Limited
09.2017 - 10.2019
Bachelor of Science - Mechanical Engineering
Institute of Science And Technology
08.2008 - 06.2013
No Degree - Science Education, Mathematics
Bhartiya Public School
04.2001 -
No Degree - Science Education, Mathematics, English
Air Force School
04.2001 -