Gunjan Taunk
Cologne
Summary
Accomplished IT professional with 13 years of experience and a proven track record at Coupa Software and IBM, specializing in Coupa Platform. Excelled in knowledge management, enhancing process improvement by implementing best practices, conducting trainings. Recognized for outstanding community management and cross-functional collaboration, significantly boosting team performance and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead | KM Reviewer & Auditor | Community Moderator
Coupa Software
Pune
06.2017 - Current
- Lead technical & functional support for Coupa enterprise solutions, including APIs, cXML, Procurement, and Contracts
- Create, review, and audit knowledge base articles by a team of 5; review documentation for cross-functional teams
- Manage Coupa Community: respond to customer queries, add product content, and categorize community posts
- Identify new knowledge base topics; implement best practices for content quality and team performance
- Mentor team members; oversee defect prioritization via JIRA and liaise with product/development teams
- Multiple award-winner; known for consistent performance and process improvement contributions
Team Lead
Vlink India
Pune
10.2016 - 06.2017
- Company Overview: Deputed full-time to IBM
- Managed CRM administration and configuration; led release meetings and deployment tasks
- Mentored a team of 3; ensured functional CRM testing and seamless deployment processes
- Deputed full-time to IBM
Senior Software Engineer
Tech Mahindra Ltd
Pune
04.2011 - 09.2016
- Supported AT&T's ordering system; handled maintenance, release management, and deployments
- Automated recurring tasks, conducted root cause analysis, and ensured SLA adherence
- Led design and testing of CRM smart scripts; managed production activities with external teams
Education
M.Tech - Software Engineering
BITS Pilani
01.2016
B.Sc. - Computer Science
Dr. D.Y. Patil ACS College
Pimpri, Pune01.2010
Skills
- Coupa Platform
- Procurement
- Knowledge Management
- Community Management
- Cross-functional collaboration
- Process Improvement
- Team Leadership
- CRM Administration
- Relationship building
- Coaching and mentoring
- Client communication
- Invoice verification
- Employee training
- Process improvement
- Functional Workflows
- JIRA
- PhpMyAdmin
- Salesforce
- Confluence
- Postman
- Sentry
- ELK
- New Relic
Certification
Coupa Platform Certified
Accomplishments
- Consistent top performer; multiple award-winner for quality support and mentorship.
- Contributed extensively to Coupa's knowledge base, improving customer success outcomes.
- Resolved complex technical issues with timely and effective solutions.
- Recognized as the go-to expert for functional and technical support, along with knowledge contribution.
- Successfully engaged the Coupa Community, structuring content, and addressing customer needs.
Languages
English
First Language
German
Beginner
A1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Team Lead | KM Reviewer & Auditor | Community Moderator
Coupa Software
06.2017 - Current
Team Lead
Vlink India
10.2016 - 06.2017
Senior Software Engineer
Tech Mahindra Ltd
04.2011 - 09.2016
M.Tech - Software Engineering
BITS Pilani
B.Sc. - Computer Science
Dr. D.Y. Patil ACS College