Gurasees Singh
Delhi
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Travel Service Senior Associate
Expedia Group
11.2023 - Current
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Trained and supported new team members, maintaining culture of collaboration.
- Completed daily logs for management review.
Travel Service Associate
Expedia Group
02.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
customer care executive
IGT Solutions (Expedia)
10.2019 - 03.2021
- Coordinated timely responses to online customer communication and researched complex issues.
- Responded to customer calls and emails to answer questions about products and services.
Education
10th -
Sant Sujan Singh Ji International School
12th -
Sant Sujan Singh Ji International School
01.2016
Skills
- MS-OFFICE: Word, Excel etc
- Good communication
- Presentation skills
- Interpersonal skills
- Well-organized
- Highly efficient
- Multi-tasking
- Planning and organizing
- Supervision
- Knowledgeable coordinator
- Effective team player
- Team Leadership
- Training and mentoring
Languages
English
Hindi
Punjabi
Majorstrengths
- Good communication
- Presentation skills
- Interpersonal skills
- Well-organized
- Highly efficient
- Multi-tasking
- Planning and organizing
- Supervision
- Knowledgeable coordinator
- Effective team player
Hobbies and Interests
- Listening to music
- Surfing Internet
- Playing Videogames
Timeline
Travel Service Senior Associate
Expedia Group
11.2023 - Current
Travel Service Associate
Expedia Group
02.2022 - 11.2023
customer care executive
IGT Solutions (Expedia)
10.2019 - 03.2021
10th -
Sant Sujan Singh Ji International School
12th -
Sant Sujan Singh Ji International School
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