Gurcharan Singh
NewDelhi
Summary
Dynamic and results-driven Team Lead with over 08 years of experience in the travel industry. Proven track record in managing high-performing teams, optimizing travel processes, and delivering exceptional client service. Expertise in developing cost-effective travel strategies, negotiating with vendors, and ensuring compliance with corporate policies. Strong leadership skills with a focus on fostering collaboration and driving team success in fast-paced environments. Committed to enhancing client satisfaction and achieving operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
Yatra For Business LTD
Gurugram
10.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
- Monitored real-time ETL jobs in production environment ensuring successful completion of all tasks within SLA timelines.
Travel Consultant
Travel Boutique Online
Gurugram
11.2021 - 06.2022
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
Travel Consultant
Brightsun Travels
Gurugram
02.2021 - 11.2021
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Travel Consultant
TSI-Yatra
Gurugram
04.2019 - 06.2020
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
Travel Consultant
Sahibji Travels PVT LTD
New Delhi
09.2017 - 03.2019
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
Customer Service Executive
Travel Boutique Online
Gurugram
08.2016 - 07.2017
- Provided prompt and courteous service to customers via phone, email, and chat.
- Collaborated with other departments to ensure customer satisfaction.
Education
Bachelor of Commerce - Accountancy
School of Open Learning
New Delhi08-2018
Skills
- Performance monitoring
- Quality Control
- Documentation And Reporting
- Team Supervision
- Analytical Thinking
- Staff Training
- SOP Adherence
- Service Level Agreements
- Resource Allocation
Certification
- Certification in airline travel agent and personnel course.
- Certification in YEES (Yatra Empowering Excellent Service)
Technical Skills
- Proficient in Amadeus, Galileo and Sabre
- Advanced knowledge of corporate travel tools, expense management systems.
- Strong data analysis and reporting skills using tools like Excel, Power BI
Timeline
Team Lead
Yatra For Business LTD
10.2022 - Current
Travel Consultant
Travel Boutique Online
11.2021 - 06.2022
Travel Consultant
Brightsun Travels
02.2021 - 11.2021
Travel Consultant
TSI-Yatra
04.2019 - 06.2020
Travel Consultant
Sahibji Travels PVT LTD
09.2017 - 03.2019
Customer Service Executive
Travel Boutique Online
08.2016 - 07.2017
- Certification in airline travel agent and personnel course.
- Certification in YEES (Yatra Empowering Excellent Service)
Bachelor of Commerce - Accountancy
School of Open Learning
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