GURDEEP KAUR SANDHU
Bangalore
Summary
- Motivated and results-driven professional seeking a leadership opportunity where I can apply my expertise in service operations, team management, and executive support to contribute to organizational excellence, drive operational efficiency, and grow within a forward-thinking environment.
- 13 years of diverse experience across Executive Assistance, Concierge (Travel & Lifestyle), Hospitality, and Customer Experience.
- Proven ability in team leadership, client servicing, process improvement, and stakeholder coordination.
- Strong communication skills with expertise in handling high-value customers, founders, and leadership teams.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
- Recognized for strong ownership, adaptability, and work ethic.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Reward360 Global Services
Bengaluru
09.2024 - Current
- Key Achievements
- Transitioned to the Founder's Office on 1 October 2025 as Executive Assistant, providing strategic, administrative, and operational support to senior leadership.
- Managed cross-functional coordination and supported key business initiatives, ensuring high standards of service delivery and execution.
- Exhibited leadership and stakeholder management, resulting in accelerated career progression within the organization.
- Calendar and scheduling management, including appointments, meetings, and agenda coordination.
- Travel coordination, including booking transportation, accommodations, and related logistics.
- Administrative support, such as preparing documents, reports, spreadsheets, filing, and record keeping.
- Confidential handling of sensitive information and supporting executive decision-making with professionalism.
- Supported meetings by organizing team communications, preparing materials, and taking minutes.
- Provide expert advisory to concierge staff and management.
- Analyse service requests, identify issues, and propose solutions
- Improve existing concierge processes and recommend enhancements.
- Implement process changes to boost efficiency and customer satisfaction.
- Collaborate with customer service, sales, and marketing teams.
- Ensure compliance with internal policies and operational standards.
- Identify and mitigate risks related to concierge operations.
- Supported strategic initiatives at the Founder's Office.
- Key Responsibilities:
- Joined Reward360 Global Services as a Subject Matter Expert (SME) and was promoted to Team Leader on 1 July 2025 in recognition of exceptional performance, leadership capabilities, and consistent contribution to business objectives.
Senior Lifestyle Concierge
American Express Pvt. Ltd.
Gurugram
05.2019 - 08.2024
Cabin Crew
Jet Airways
Delhi Base
05.2015 - 04.2019
Senior Associate
Taj Banjara
Hyderabad
04.2014 - 05.2015
- Front Office
Front Office Associate
Trident Hotel
Hyderabad
04.2013 - 05.2014
Education
B.Sc. - Hotel Management
IHM Bhubaneswar (NCHMCT)
12th -
LIONS English Higher Secondary School
Korba, Chhattisgarh10th -
LIONS English Higher Secondary School
Korba, ChhattisgarhPG Diploma - Computer Applications
Skills
- Executive Assistant
- Client & Stakeholder Management
- Client Service Management
- Travel & Lifestyle Services
- Operations Management
- Process Optimization
- Risk management
- Team Coordination
- CRM & Microsoft Office Suite
- Communication & Problem-Solving
TRAINING EXPERIENCE
- Le Meridien, Kerala – Dec 2011 to Mar 2012
- Taj Krishna, Hyderabad – May 2012 to Jul 2012
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge. Gurdeep Kaur Sandhu
PERSONAL DETAILS
Husband's Name: Mr. Mandeep Singh
Timeline
Executive Assistant
Reward360 Global Services
09.2024 - Current
Senior Lifestyle Concierge
American Express Pvt. Ltd.
05.2019 - 08.2024
Cabin Crew
Jet Airways
05.2015 - 04.2019
Senior Associate
Taj Banjara
04.2014 - 05.2015
Front Office Associate
Trident Hotel
04.2013 - 05.2014
B.Sc. - Hotel Management
IHM Bhubaneswar (NCHMCT)
12th -
LIONS English Higher Secondary School
10th -
LIONS English Higher Secondary School