Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Timeline
Generic
GURDEEP SINGH

GURDEEP SINGH

Summary

To work sincerely to the best of my capabilities and simultaneously relationship with the organization where my efforts will be complemented by career growth, thereby, enabling me to prove myself to be a valuable asset to the organization.

Overview

7
7
years of professional experience

Work History

Sr. Sales Executive

Travelohelp
01.2023 - Current
  • Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.
  • Resolved customer service issues quickly and effectively to maintain top satisfaction rates.
  • Analyzed customer feedback to improve service quality and customer satisfaction levels.
  • Responded to customer inquiries, provided information about various travel destinations and booked reservations.
  • Booked transportation and hotel reservations using computer or telephone.

Sales Executive

Ray Travels
03.2022 - 12.2022
  • Provide resolution to passenger/client to make new booking, changes and cancellation.
  • Helped people with their inquiries and returns and followed up with customers to ensure satisfaction.
  • Taking escalation calls and understanding the technical aspect of customer’s complaint.
  • Maintaining and developing relationships with existing customers in person via calls and mail.
  • Established trust with customers throughout the sales process to build an ongoing rapport.

Sr. Process Analyst Backend

Expedia
12.2018 - 03.2020
  • Completed day-to-day duties accurately and efficiently.
  • Helped people with their inquiries and returns and followed up with customers to ensure satisfaction.
  • Follow up with clients to confirm their travel specifications, budget and finalized itineraries.
  • Take reservations over the system on AMADEUS travel reservation system.
  • Issue the booking or make the changes on existing booking on the internal application on company.

Travel Executive Backend

GOIBIBO
03.2017 - 11.2018
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Ensured that all customer queries were handled quickly and professionally.
  • Answered customer inquiries and provided accurate information regarding booking issues and services.
  • Conducted outbound calls per day to assess ongoing customer needs and recommend solutions.

Education

Aviation Hospitality And Travel Management -

Frankfinn
Alwar, Rajasthan
02-2017

12th - PCM

Science Academy
Alwar, Rrajasthan
01.2016

10th -

TravelohelpRajasthanRajasthanFranfinnSwami Vivekananda Senior School
Alwar, Rajasthan
01.2014

Skills

  • Domestic & International Travel Expertise
  • Multi-Tasking Ability
  • Self-Confidant
  • Problem-Solving
  • Sales Expertise
  • Client Relationship Management

Disclaimer

I hereby declare that the above information is true to the best of my knowledge and belief.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Advanced (C1)
C1

Timeline

Sr. Sales Executive

Travelohelp
01.2023 - Current

Sales Executive

Ray Travels
03.2022 - 12.2022

Sr. Process Analyst Backend

Expedia
12.2018 - 03.2020

Travel Executive Backend

GOIBIBO
03.2017 - 11.2018

Aviation Hospitality And Travel Management -

Frankfinn

12th - PCM

Science Academy

10th -

TravelohelpRajasthanRajasthanFranfinnSwami Vivekananda Senior School

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GURDEEP SINGH