Usha Menon
Pune
Summary
I am well experienced, and I believe I could fit easily into any team, as I like to take on new challenges and am willing to take on new responsibilities, with the fundamental understanding that I will be prepared to be answerable for every decision I take. I am a conscientious person with good leadership qualities, I am ambitious and not afraid of hard work, open to innovative ideas, and have a burning desire to learn and update myself. Success inspires me to set challenging tasks, which is the driving force within me to meet deadlines / targets. I strongly believe in teamwork and am aware of my abilities as well as my limitations. Growing with the organization gives me immense job satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Marketing & Sales Manager
Musk Co.
Cochin
08.2021 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Developed and maintained relationships with customers and suppliers through account development
- Maximized performance by monitoring daily activities and mentoring team members
- Accomplished multiple tasks within established timeframes.
Career Advisor Retail Sales
Khawarizmi International College
Abu Dhabi
08.2017 - 07.2021
- Market research, development and mapping of students database for courses such as IATA, ICDL, NEBOSH IGC, PMP, Primavera P6, 3D Animation, AutoCAD, Photoshop, International Business Skills (IBS), Health & Safety Courses, Etc
- Lead the team in planning and executing all aspects of programme delivery, including course scheduling, student registration
- Plan seminars and workshops at regular intervals for potential leads
- Coordinate the smooth commencement and execution for training for enrolled candidates, with training department and teaching staff
- Follow up for recovery of outstanding fees
- Regular email communication is to be maintained with students, potential leads and admissions
- Monitor performance and evaluate key factors to identify areas for improvement
- Development and maintenance of programme-related policies, procedures, and documentation to ensure compliance with regulatory requirements
- Manage relationships with external partners, vendors, and stakeholders to support course delivery and enhance the student experience
- work to resolve issues in a timely and effective manner
- HR Assistance, Handling Accounts, and Posting Payments
- Stay informed about industry trends, best practices, and emerging technologies
- Responsible for collecting & recording deposits and final payments
- Verify customer passport visa and state issued IDs and ensure proper identification for passage to foreign countries.
Tele Communication Executive
Impact Collection Service
Sharjah
11.2016 - 07.2017
- Working as a tele collections officer, recovering debt on accounts more than 1 year old
- Resolved escalation calls in which irate customer were asking for supervisor.
Executive PRO
German Metropolitan International School
Cochin
01.2014 - 08.2016
- Teaching introduction to Travel & Tourism, Itinerary Planning & Costing, Fare Construction
- Administration & Finance: Reporting maintenance needs of school to principal and ensuring School building, its furniture, office equipment, playgrounds, School garden and other school properties are carefully maintained
- Monitor staff attendance
- Education planning & Implementation: responsible for preparation of school time table, allocation of duties and teaching load to teachers, providing necessary facilities to teachers in the discharge of their duties, conducting School & Board Examinations, maintaining discipline in school, plan the year academic work, hold staff meetings once a month, Curriculum developments, supervise classroom teaching, Monitor and track progress of all financially poor and educationally weak students and report it to principal
- Human Relations Development: Encourage and guide teachers to promote their personal & professional growth, worked together with the co-ordination team in promoting team spirit and staff morale, communicated and reinforced school values, beliefs and objectives.
Director
Talent Zone Education
Mumbai
05.2008 - 12.2013
- Observe, supervise, and evaluate teachers and staff to further school's vision of excellence
- Assist with curriculum development, instruction strategies and lesson planning, and oversee classroom activities, creating an environment conducive to learning
- Facilitate professional development experiences for faculty to support excellence throughout the school
- Create and maintain lasting, meaningful partnerships with community education institutions ranging from private to non-profit to higher education
- Supervise daily operations of school and address areas of improvement.
Principal
Bachpan Play School
Mumbai
08.2005 - 03.2008
- Aided in developing curriculum, instructional strategies, lesson planning, and overseeing classroom activities, creating an environment conducive to learning
- Promoted professional development experiences for faculty to further school's vision of Excellence
- Assisted with daily school operations, including staff member coverage, scheduling, daily attendance, and building maintenance.
Travel Agent
Kayess Air Services
Mumbai
06.2000 - 12.2004
- International Ticketing through Amadeus system
- Handling corporate clients and direct clients
- Selling Hotel packages through own supplier, Cox & Kings and Thomas Cook
- Coordinating with Visa executive for documentation
- Coordinating with Leisure executive for tour packages.
Travel Agent
New Jolly Travels
Mumbai
06.1997 - 02.2000
- Domestic ticketing through Galileo, Abacus system and different airline sites Handling corporate clients and direct client
- Cancellation of tickets both domestic
- Processing domestic for refund and coordinating the same with accounts to issue the credit notes for the same.
Education
Bachelor of Arts - Economics
Raheja College
05.1996
Skills
- Domestic & international Travel Expertise
- Negotiating
- Relationship Management
- Brand-building strategies
- Marketing Analytics
- Team Leadership
- Strategic Planning
- Social Media Management
- Business Development
Certification
- Certified Human Resources Professional (CHRP) from AMERICAN INSTITUTE OF PROFESSIONAL STUDIES
- Tourism and Travel Technique from NARSEE MONJEE COLLEGE OF COMMERCE AND ECONOMICS
Passportissuedin
Abu Dhabi, UAE
Countriesvisited
- U.A.E
- Singapore
- Mauritius
- USA
Personal Information
- Passport Number: R-8203829
- Passport Expiry Date: 12/08/27
- Father's Name: Late Jaywant Sakat
- Number of Children: 2
- Date of Birth: 11/13/76
- Nationality: Indian
- Marital Status: Married
Timeline
Marketing & Sales Manager
Musk Co.
08.2021 - Current
Career Advisor Retail Sales
Khawarizmi International College
08.2017 - 07.2021
Tele Communication Executive
Impact Collection Service
11.2016 - 07.2017
Executive PRO
German Metropolitan International School
01.2014 - 08.2016
Director
Talent Zone Education
05.2008 - 12.2013
Principal
Bachpan Play School
08.2005 - 03.2008
Travel Agent
Kayess Air Services
06.2000 - 12.2004
Travel Agent
New Jolly Travels
06.1997 - 02.2000
Bachelor of Arts - Economics
Raheja College